Wharton FinTech Podcast
00:18:36 · Matt Palese
[00:18:36] S1: Yeah, it's a great question. I mean, I would say it's important to remember that student loans in general are an investment, right? Borrowers who graduate end up realizing significantly higher earnings over their lifetime compared to someone with just a high school diploma, as an example. So while it is debt, it's also an investment that leads to much better outcomes for the students overall. And so I think that's important to just remember as we think about this. You know, with all of that said, the burden it creates, to your point, especially for the people who are just out of school, is very real. And we conducted a few surveys and we have some data points that show that. One example of that is one in four borrowers that we surveyed said that their debt delayed a major life milestone, and in addition to about sixty percent, that finances have caused tension in their relationships. And when you're carrying that monthly burden, it does have an impact on your ability to buy a home and your ability to potentially start a business if that's what you want to do, or if you want to start saving for retirement because you want to get a head start on that. When that cash flow is tied up, that sort of prohibits your ability to do that. And so if you are eligible and it ends up being the right move for your situation, I think the long term benefit of taking action now and potentially refinancing if it's right for you is quite sizable.
00:20:06 · Vaibhav
[00:20:06] S0: Yeah. Just along those lines, for let's say an average customer of yours, what exactly are they trying to achieve through this refinancing beyond just getting a lower interest rate or longer repayment timeline? Are there ancillary factors such as any major financial event they might be anticipating, home ownership, etcetera? Any career transitions they might be going through or any other financial planning they may have in mind as well? Is all of that effectively baked into the process and are your solutions built around that from borrowers' perspective?
00:20:39 · Matt Palese
[00:20:39] S1: Yeah, I think, you know, for some, I think it's all circumstantial. For some borrowers, it's really about just creating some breathing room, right? Given where they are, and that may mean a lower monthly payment, so they aren't choosing between only paying down debt versus trying to pay down debt and build an emergency fund, for example. I think for others, it's about speed, right? They want to get out of debt faster, they want to pay less overall, and they're willing to pay a little more to do that, just to put it behind them. And then I think for an increasing number of people, it's about a specific milestone, right, that's on the horizon. So, you know, maybe their goal is to buy a home. Maybe it's to start a family. And this is sort of in the background impacting their ability to achieve those milestones. I think what's pretty interesting here is that the goals, and this kind of ties back to what I mentioned earlier, I think the goals here aren't always about the numbers. The reality is that causes a lot of stress, right? And getting rid of it gives people peace of mind. And so, you know, there's your financial health that's on paper, but then it's how you actually feel when you have to make these decisions about your career or your relationships. And I think both of those things matter as to numbers and how you feel. And so, we talked about this a little bit at the beginning, or a couple questions prior to this, and that's really the reason why flexibility at Earnest is so central to everything that we do. Think to give you a little bit of an example about that flexibility is like today we offer about 180 different configurations or repayment term options, you know, because we realize that a borrower who wants to pay off their loans in like seven years and four months may have a much different goal than someone who needs maximum breathing room for payment relief right now that may want to choose a term that's fourteen years and four months because that exact payment fits their current situation much better and can enable them to achieve the milestone that they have on the horizon. So like, you know, I think our job here is just to meet them where they are and to build around where they are actually trying to go and what they're trying to accomplish.
00:23:26 · Vaibhav
[00:23:26] S0: Yeah. If someone does refinance with you, do they typically refinance once and are just done with that relationship once the loan is repaid? Or do you see refinancings occurring in let's say tranches over the years, perhaps a second refinancing after a couple of years after things have improved for a borrower. I'm just curious how you think about the lifetime value of your customers and is there potential for any kind of cross selling there? Or is that not essentially aligned with the mission?
00:23:57 · Matt Palese
[00:23:57] S1: Yeah, I would say this. We have customers that come back numerous times to refinance over and over again because their situation has changed or rates today are lower than where they were and they could benefit even more. And I think that's one of the benefits and a strong value proposition for customers is that there's no fees. It's free to do. It's very quick, simple, and convenient. And you can do it as many times as you want. So there's no prohibition on how many times you can actually do it. I think that's an extremely important component here. This is not a set and forget strategy, if you will, for customers. It's an evolution that as market conditions change and rates change, there could be continued value and opportunities to save over time. But I think to your point, when I think about the refinancing product from a business perspective, it is highly transactional, right? And I think we've always known that. But the way I look at that is, we're helping someone handle student debt, and that process is really just the beginning of a relationship, not the end of one. And if you think about kind of where we've been over the last decade, it's been north of 400,000 barbers that we helped get control of their student loan debt. And I think what we've really learned throughout that process is that their financial needs don't stop once their student loan debt is sorted out. They're navigating other life milestones, unexpected expenses often come up, and many times the same borrowers are dealing with variable rate credit card debt. And I think to put that one in perspective a little more, there's about 1,200,000,000,000 of U. S. Household debt that's currently sitting in credit cards alone. And the average interest rate on that credit card debt is hovering around 21%. Because that debt is also typically variable, that financial burden can shift on people pretty fast. And so that's exactly the reason why we expanded into personal loans, right? We saw a massive opportunity to take the same approach that worked for us in student lending and give people a much more predictable fixed rate option to help them also pay down that credit card debt.
00:26:04 · Vaibhav
[00:26:04] S0: I also want to circle back to the regulations we were discussing earlier. We all read about the termination of SAVE, but for the benefit of our listeners, could you walk us through what's happening with SAVE right now? Why is this moment important? And how does this affect the borrowers? And perhaps how does this change the calculus for someone who's looking for refinancing?