01:28:57 · Jeffery Liu
[01:28:57] S2: Yeah. In terms of how we actually approach these provider groups, it's I think when we first started the business, was actually educating the market on voice AI agents. Like, when we first started, it might have been too early, right? No one else was really thinking about this in early twenty twenty three, and I think the landscape has now completely evolved where all of our customers and partners, they know voice AI agents really well. They understand they have this burning need, and they're really eager to adopt, right? I think the big difference for us now is we're really overarching, as John mentioned, a gentic platform for every part of the patient care navigation journey. That's really our huge durability and differentiator. It's like you've all experienced this, having to tell your story over and over and over over again with the healthcare system. Why didn't you remember that? Like, patient, like, you feel invisible as a patient, right? So really with our Assort Synapse model, which is now powered by over 190,000,000 patient facing interactions, super proprietary data that our agents are generating to feed back into our product and agents to make the next interaction more concierge and personalized, and then also the fact that every product talks to each other, right? If you engage with our Voice AI agent inbound and you book your appointment through us, when we send you those patient intake forms for consent and everything, it's gonna be 70% prefilled. And it may also recognize like, hey, John is eligible for a colonoscopy colorectal screening. Let's get him through that, right? And that's high intent. Congratulations. Make sure
01:30:29 · Jordi Hays, Jeffery Liu, John Coogan
[01:30:29] S0: to take care [01:30:30] S2: of your health, right? So, you've to be really preventative with these things. Yeah. And then also be like, instead of getting a paper bill, it's going surface that payment right there to be like, You have this outstanding bill, Right? And then let's say on that first inbound call, you're like you know, you will remember that you prefer Monday mornings. We'll remember what type of voice you like, what tone you like. For us, it might not be you know, we won't the next call with the agent, it's not gonna repeat itself over and over again for a more elderly patient. It is gonna proactively repeat their Medicare number back to them to address how to get there. So this level of personalization per patient and really the kind of durability that we've built across all of our products talking to each other where it's like, I'm never going to turn off iPhone because I have iMessage, right? Talk You know, that's what we really want to build with patient journey memory to really create the best experience possible for our patients in practices. [01:31:22] S0: Flipped in the procurement process over the last few years? Because I mean, if if we were doing this show and you're building in healthcare, you know, five years ago, you guys would be doing this round after like twelve years or something like that and you'd probably have less revenue, you know. It just it just was always like every healthcare founder would be like, it's an insane slog. [01:31:42] S1: Your
01:31:42 · John Coogan, Jordi Hays, Jon Wang, Luca Ferrari
[01:31:42] S1: Your [01:31:43] S0: hands. And now that's clearly flipped because Yeah. You guys are growing [01:31:47] S1: Accelerating. [01:31:48] S0: Super quickly. A bunch of other founders have been been on the show saying that there's like such insane pull. It's just the magic of of AI and and it's real. Are are there any other factors at play? How do you guys see it? [01:32:02] S10: Yeah. It's really interesting. I'd say there's, like, two components of market and then, of course, our unique approach. In terms of the market, if you talk to any of these provider groups, it's real it's challenging more challenging than ever to run a business in health care. Right? You're seeing revenue actually go down every year from from insurance [01:32:20] S4: Mhmm.
01:32:20 · Luca Ferrari, Jon Wang, Jeffery Liu, John Coogan
[01:32:20] S4: Mhmm. [01:32:21] S10: Costs are going up because the cost of working with payers, the cost of administering health care, it's literally going up 20% year over year. Right? So they're in this one of the hardest businesses, every single admin labor person they hire typically has a 40 to 50% turnover rate on average, right, per per year. So they're just in this really tough position as a business and as a market. And in the past ten, twelve years, if if you talk to any provider group CEOs, they have not really seen any change to their their technology stack. It's been pretty static. A lot of existing partners have not really innovated in the space because there hasn't really been much appetite or hunger for, like, AI, right, historically. And so with this technology, you know, it's really mind blowing. We work with, like, groups across the entire country, over 200 customers, and, like, we'll fly out to, like, rural parts of Idaho. [01:33:13] S2: Founder Moe. And they [01:33:16] S10: will literally, like, hear our demo and be like, this is mind blowing. Like, this technology is going to change and transform my practice. Patients will no longer [01:33:23] S1: have to [01:33:24] S10: be on hold for thirty minutes. Right? They can actually finally get access to care. You know, elementary school teachers working from 8AM to 5PM can actually, like, get access to care after after their work. Right? So stuff like that is really heartwarming to hear. It's awesome. So, yeah, that's been a really inflection point in the market.
01:33:24 · Jon Wang, John Coogan, Jordi Hays, Jeffery Liu
[01:33:24] S10: be on hold for thirty minutes. Right? They can actually finally get access to care. You know, elementary school teachers working from 8AM to 5PM can actually, like, get access to care after after their work. Right? So stuff like that is really heartwarming to hear. It's awesome. So, yeah, that's been a really inflection point in the market. [01:33:41] S1: Sure. Awesome. Congratulations on the round. Thanks so much for coming on the show. [01:33:45] S0: Do you guys wear the cowboy hats normally or just for [01:33:47] S1: Fundraising? [01:33:48] S0: For the show? [01:33:48] S1: Yeah. When you're [01:33:49] S2: on We wear it at our board meetings, all hands, customer events. We just had a huge customer event in Sonoma last week. We we went all out. [01:33:57] S1: I love it. [01:33:57] S2: I love It's the Asian cowboys. Very memorable, you know? It's great. It is. [01:34:01] S0: It is. You gotta be being quirky. It's your edge. Yeah. It's your Love it. Well, gentlemen Cheers. It's been an honor. [01:34:08] S1: How are you? [01:34:09] S2: Have a good one. Cheers. [01:34:10] S1: See you out there. Goodbye. Let me tell you about Console. Console builds AI agents that automate 70% of IT, HR, and finance support, giving employees instant resolution for access requests and password reset. Our next guest is Eliot Pence from Dominion Dynamics. He's the founder and CEO. Welcome to the show. [01:34:30] S0: Hey, guys. Sorry. That's a special sound effect. It's very dramatic. [01:34:33] S1: It's very dramatic. But we're [01:34:35] S0: very But I feel like it's fitting.
01:34:35 · Jordi Hays, Julian Hoenig, John Coogan, Eliot Pence
[01:34:35] S0: very But I feel like it's fitting. [01:34:37] S3: It fitting. [01:34:38] S0: Let's do it again. Welcome to the show, Alex. [01:34:42] S1: Welcome to the show. How are you doing? [01:34:44] S11: Love it. I'm great. It's hard to follow the Asian cowboys though. [01:34:47] S0: I know. Tough act. Tough act. Well, we'll hit the gong even harder for you. Yes. We'll make it up. [01:34:52] S1: Tell us about yourself. Tell us about the company. Tell us about the round. [01:34:56] S11: Yeah. For sure. So we just raised a 100,000,000. Company is called Dominion Dynamics. It's focused on we're we're we're building a a Canadian neo prime. Okay. So we connect autonomous systems. We're focused on domain and awareness in the Arctic. [01:35:15] S1: All software or hardware as [01:35:17] S11: Software and hardware, we've built 10 things, five hardware, five different platforms [01:35:25] S0: Yeah. [01:35:25] S11: And we're about to build a a big drone. [01:35:27] S1: Why is that not why is that not crazy? Like building one thing is hard. Building 10 things, five things, like that that that feels like like, you know, series a, it's great. But like, you know, isn't there a value to focus? Why is this industry different? [01:35:43] S11: No. Look, the opportunity in Canada is not to focus. It's such a wide opportunity landscape. [01:35:48] S1: Sure. [01:35:49] S11: Canada used to have a very rich and deep defense tech history. [01:35:53] S1: Yeah.