Lenny's Podcast: Product | Career | Growth
01:40:03 · Lenny Rachitsky, Sean Ellis
[01:40:03] S0: There's a really good corollary there with customer support. Like, if someone just hates your product and wants a refund, just give them give them a refund and let them move on versus being upset. [01:40:12] S1: Yeah. Absolutely. [01:40:13] S0: I love that. Final question. You mentioned to me when we... Before we started recording that you were maybe indirectly responsible for TikTok's success. Maybe share that story. [01:40:24] S1: Yeah. I mean, I I don't wanna overstate it, but I... Yeah. My trip around the world that I did three months ago, think I wrapped it up. I met with the original Founding Growth team at TikTok. They're based in Singapore and they had I can't remember what the previous product was called, but they started with the previous product. And then when TikTok came, they were in place to be the initial growth team for TikTok. They basically said, All the early stuff we did to grow TikTok was based on your writing. So that was before the book came out, it's a lot of just blogging that I had done, it was really cool to get that feedback that, yeah, I've always said I have some really good wins. Have a lot of unicorns that I helped, but none of the really, really big guys. Then to hear that, it felt really good to know that I played some kind of role in TikTok. Of course, almost the same week they told me that that was Congress having TikTok banned conversations. So it it was it was good. At the same time, knowing that maybe if they hadn't read my stuff, Congress wouldn't be wasting their time on TikTok bans.
01:41:36 · Lenny Rachitsky, Sean Ellis
[01:41:36] S0: Oh, man. Bittersweet. I hope they don't pull you into some hearings. Sean, this was incredible. This was everything I was hoping it'd be. I feel like we collected so much wisdom here for folks to help them figure out product market fit, find product market fit, iterate, grow their products. So happy we did this. Two final questions. Where can folks find stuff that you're up to if they wanna learn more and maybe work with you in various ways? And how can listeners be useful to you? [01:42:00] S1: Awesome. Yeah. So seanellis.me is the website where I kind of link to all the things that I'm doing. And so that would be one place where, you know, and there's contact forms on there if anyone wants to reach out. Obviously LinkedIn, people can contact me there. And then I did mention GoPractice, so gopractice.io. Really cool way to learn growth through a simulated environment of being able to try to grow products. So check out check out Go Practice and maybe go to seanellis.me when this comes out. I'll I'll put a special offer on there for Lenny's listeners so you can save some money. [01:42:36] S0: And there's also a LLM AI kind of [01:42:40] S1: I wasn't directly involved on that one, but there's... Yeah. There's there's some other really cool stuff that Oleg and the team are doing. I've I've been... Data driven product management and and the user growth programs are the ones that I helped with.
01:42:40 · Sean Ellis, Lenny Rachitsky
[01:42:40] S1: I wasn't directly involved on that one, but there's... Yeah. There's there's some other really cool stuff that Oleg and the team are doing. I've I've been... Data driven product management and and the user growth programs are the ones that I helped with. [01:42:53] S0: Awesome. And then for folks, if they're wondering, do you do advising? How do you help with company? How do you work with companies in case they're like, Hey, I need Sean? [01:43:00] S1: Yeah. I mean, so the sweet spot for me on companies that I go hands on with are ideally pretty early just after they get to product market fit and now you know how to measure it. So if you're kind of prescale but you're seeing that 40% or even if you're a bit earlier than that, we can start talking earlier. But to me, that's my favorite time to get in there, build it right from the beginning. It's so hard to retroactively do these things. And I'll go in for three to six months and I'm all in full time, one of the team trying really help build traction in the business. Do one of those every maybe year or maybe every year or two because I purposely burn myself out and then have fun doing more lecturing and workshops and stuff. [01:43:50] S0: Awesome. Well, you might get a flood of requests, after this comes out. Hope you're ready. Sean, thank you so much for being here. [01:43:57] S1: Awesome. Thank you, Lenny. I really appreciate you having me on.
01:43:57 · Sean Ellis, Lenny Rachitsky
[01:43:57] S1: Awesome. Thank you, Lenny. I really appreciate you having me on. [01:43:59] S0: Bye, everyone. Thank you so much for listening. If you found this valuable, you can subscribe to the show on Apple Podcasts, Spotify, or your favorite podcast app. Also, please consider giving us a rating or leaving a review as that really helps other listeners find the podcast. You can find all past episodes or learn more about the show at lenny'spodcast.com. See you in the next episode.