Accelerated HVAC Success Podcast
00:17:18 · AJ Jain, Ben Middleton
[00:17:18] S2: That's a great feedback. Right now, we we don't do that. Right. Yeah. But, yeah, we we will expand and get into more deeper workflows. But right now, it's it's not like... It is not something we've we've built out, but we've already started to upsell memberships and take payments. So this is a very natural next step for us. [00:17:37] S1: Okay. Yeah. What do you see on the horizon being in the AI space and and and doing this? What kind of things do you see AI doing in the next twelve to eighteen months? And and where do you see Broccoli going in the next twelve to eighteen Short [00:17:54] S2: answer, it's it's unpredictable with the way the technology is evolving. But our mission from day one was to automate the trades to provide best customer service. So the call center was the lowest hanging fruit, and therefore Broccoli was solving that problem. But we are focused on the contractor and we are going deep into their workflow. So you'll see Broccoli do much more in terms of dispatching, helping the technician do their jobs, generating estimates, proposals, following up on open estimates. So there's so much more that Broccoli can do. So we're very excited to get deeper, spend more time with our customers, and try to automate a lot of stuff and improve improve their customer experience. [00:18:38] S1: So how many customers do you guys have today? [00:18:40] S2: Right now, we work with over 400 contractors across the country.
00:18:40 · AJ Jain, Ben Middleton
[00:18:40] S2: Right now, we work with over 400 contractors across the country. [00:18:44] S1: Okay. Yeah. If somebody was interested and said, hey, I I really wanna learn more about Broccoli and how we can get involved, how would they do that? [00:18:52] S2: They can simply go to broccoli.com. Another cool feature that we have on the website is you can actually talk to the AI agent by just putting in your phone number. So our number one goal is to address the elephant in the room is how does the AI even sound. Sure. So once you listen to that... Like, once you get that experience, it answers a lot of questions on the empathy, latency, the pauses that people are used to. We've kind of solved those problems. So, Check out, the Broccoli website, brockly.com, and we'd love to talk to you. [00:19:24] S1: Alright. I ask everybody, do you have any last words of wisdom or final thoughts that you wanna give our guests here? [00:19:30] S2: I'm still young. I'm still trying to learn about this new world of trades. Like my my advice is just gonna be that act like there's a lot of fear around AI and people trying to monetize this opportunity. I think you should wait. Because I wait on any time somebody tells me, oh, you should use this in your business, gonna transform that. It does not. So take your time and Broccoli is not a company that forces a solution on there like, oh, you need to use an AI. Whenever you're ready, we are we are here. So yeah. Just just chill out and don't don't get stressed about everything that's changing around you.
00:19:30 · AJ Jain, Ben Middleton, S0
[00:19:30] S2: I'm still young. I'm still trying to learn about this new world of trades. Like my my advice is just gonna be that act like there's a lot of fear around AI and people trying to monetize this opportunity. I think you should wait. Because I wait on any time somebody tells me, oh, you should use this in your business, gonna transform that. It does not. So take your time and Broccoli is not a company that forces a solution on there like, oh, you need to use an AI. Whenever you're ready, we are we are here. So yeah. Just just chill out and don't don't get stressed about everything that's changing around you. [00:20:07] S1: AJ, thank you so much for joining us. I really appreciate you coming out Yeah. [00:20:10] S2: Thanks so much, Ben, for having me. [00:20:12] S1: It was a great... Alright. For all of you that are out there, if you liked this episode, please go ahead and hit that like button. Also, if you're listening at one of our podcast channels, I encourage you to hit the subscribe button so that you can be informed of all of the upcoming episodes that we have. Until next time. It's actually a very safe refrigerant. Daikin wants to be involved in the community. [00:20:31] S0: Another touch point to build my brand. [00:20:33] S1: So the first question we ask everyone is