00:25:59 · Nirav Tolia
[00:25:59] S8: Not feeding them doubt. And when I thought about my decades as a CEO, there were many moments where my frustration, my stress, and the demands that I put on myself ultimately manifested as me being hard on people. I think it's okay to be hard, but you have to be supportive. It's okay to be demanding, but you need to be empathetic. And ultimately, every single one of my colleagues, I know they can get jobs at many other companies. And it's a privilege they've chosen to work with me at Nextdoor. And so my job as a CEO, and I believe the key job of leaders, is to lift people up and make them feel like they can do their best work. And if that happens, the company can be and will be successful. Companies like everything else in the world, they need to evolve. They need to evolve within their four walls, and they need to actually harmonize what they're doing with the outside world. The way to evolve your company as a leader is to first evolve yourself. And so what I found in trying to become AI first, AI fluent, AI native, all of these things that we know are critical in today's world, I have to use AI myself. I can't rely on the old ways of doing things. The question is, if you could recreate your company from scratch, how would you use AI from day one? And that is the mindset. It's a business theory called zero basing. It's not taking something and slowly evolving it. It's taking something and pretending that it's gonna be brand new and using the benefits of the new technology to build it from its foundation using the new technology. It's not good enough to simply say, how can I use AI to make my business stronger? The question is, if I were starting my business today, how would AI play a role in making it possible? That's actually the mindset shift that will get people to truly be AI negative. And so ultimately we need to use artificial intelligence to train systems, LLNs, on what a neighborhood thinks is appropriate and what they believe that level of bias should or shouldn't be. If we try to approach it from a top down basis and say, these are Nextdoor's rules, well, can come up with simple things, be civil, be neighborly, be kind, be helpful, But bias is not in those kinds of situations. Bias is more things like, is it appropriate to have a conversation about local politics? Is it appropriate to advertise one small business?
00:28:44 · Nirav Tolia, S2, S3
In some neighborhoods it is, in others, commercialism is looked down on. The power of artificial intelligence is that for all 350,000 of our neighborhoods, we have fifteen years of conversations. We can now take AI, run all of those conversations on a neighborhood by neighborhood basis through an LLM to define a set of biases and rules of the road, if you will, cultural norms that are not top down, but that are bottoms up, a set of cultural norms for every single one of those individual neighborhoods. The backdrop for me, and I hope the backdrop for many companies and individuals will always be, how do we use this technology tool to make the human race better? Not to put the human race out of existence, which is the real fear. I don't think it's gonna happen. It hasn't happened in the past, but the reason it hasn't and the reason it won't is because people will continue to internalize that it's all about the human. It's all about what makes us people. And that's not something even artificial general intelligence will be able to approximate. And so as long as we remember that, this will be the most powerful tool so far in the history of technology, but still a tool. Ad[00:30:27] S2: Traditional home security only alerts you after a break in, and that's too late. SimpliSafe is changing that. Ad[00:30:33] S3: Stop. This is SimpliSafe. Police are on the way.
00:30:33 · S3, S2, S4, S9, S10, S11, S13
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00:31:27 · S13, S14, S6, S7
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