All-In with Chamath, Jason, Sacks & Friedberg
00:04:52 · Jason Calacanis
[00:04:52] S1: See, this is, I think, a critical observation for founders who might be watching. When you're selling widgets, you know, you're... It's about distribution and, you know, marketing. But once you get a subscriber, hey, they're your customer next month and the following month and the following year. So you start obsessing about churn and engagement. Right? The metrics kinda shift. Right?
00:05:15 · Will Ahmed
[00:05:15] S0: Yeah. Totally. You get you get very focused on user engagement, how often people are are using your product. You get focused on how effective it is. You know, how... Are you actually driving behavior change and and health improvement? It it changed our hardware cycles as well. So when you're a hardware business, you're incentivized to ship new hardware every 12 months whether or not it's actually innovative because you always need that next dollar from a hardware sale. And, also, when you're a pure hardware company, you're you're not incentivized to be innovating on top of that existing product, right, because you wanna convince people to buy the next thing. And for us, we're actually... We're the opposite incentives. We wanna launch hardware when it's really innovative and it's a step function better. And and then we're really focused on trying to continue to update the the membership and the subscription. So, you know, someone who joined, I don't know, eighteen months ago may not have known they were gonna have ECG monitoring or A fib detection or advanced labs, which is now the blood work feature that we have in the app or HealthSpan, which, you know, tells you your Whoop age and is a whole longevity feature, blood pressure insights, which is a new capability that allows people to to look at their blood pressure every day. So these are all examples of new features that we've brought to market with hardware that's in market.
00:06:40 · Jason Calacanis
[00:06:40] S1: Yeah. And what that does is you get over the issue we have with Apple products, which is, like, you're taking on as Whoop the responsibility for telling me when to upgrade and why I should upgrade, but it's not like some high pressure thing like your iPhone cycle where they're constantly, you know, pressuring you to upgrade so they can make the money on the hardware. Now let's talk about the innovation inside the software. And, you know, I've used everything, Fitbit, which is, I guess, Google Health now, Apple Watch. I've had all of it, Aura, over many, many years. And I settled on Whoop. Why did I settle on Whoop? Well, I thought your software actually, which was hard for me to get my head around at first because you have this recovery score, you have the sleep score, you have stress. But... And then there's this journal feature. It was a little complex for me compared to the other products, but ultimately, what I found was it gave me more value once I committed to the product. So what is committing to the product mean? I think if you put in and you fill out the journal every day or just, you know, a couple times a week, you get much more out of it. So let me have you explain what the most important metrics are here. Heart rate variability, the recovery score, high stress sleep, etcetera. And then and and then work me into, like, some of the the the features around journaling and why that's important.
00:08:11 · Will Ahmed, Jason Calacanis
[00:08:11] S0: Yeah. The three main pillars on Whoop are around sleep, recovery, and strain. And so most people start their day by looking at how well they slept last night, and that'll be everything from our sleep score to their sleep consistency. Do they go to bed and wake up at the same time? Your hours of sleep. So how many of those hours were quality sleep versus the time that you just spent in bed trying to sleep? How much was restorative? Slow wave sleep, REM sleep, you know, a pretty deep understanding of your body's overall circadian rhythm and how well you're sleeping. And then ultimately, your recovery score, which is red, yellow, green, zero to a 100%. By the way, I'm I'm pretty pumped about mine today. I want you to know I'm ready for you. [00:08:55] S1: Oh, man. 93%. Hold on a sec. [00:08:58] S0: I I just had to show you that. [00:09:00] S1: 93% is pretty good. [00:09:01] S0: That's pretty strong for [00:09:03] S1: me. That's very strong. For me, not so good. I'm on a 67. [00:09:08] S0: Okay. But you got a green dial. [00:09:10] S1: Those I got green dial. And my sleep is 83%. [00:09:13] S0: Yeah.
00:09:13 · Will Ahmed, Jason Calacanis
[00:09:13] S0: Yeah. [00:09:13] S1: And my train today is incredibly low because all I've done is sit and do no work. But, you know, this is, like, super critical for me to have these numbers now. I travel. I go to Japan. I go to Saudi. I go to Davos, you know, World Economic Forum. I... I'm all over the globe, and I'm trying to regulate my sleep. I'm trying to figure out should I be on this sleep schedule or, you know, the other one, and I'm just trying to make sure I'm fresh for when I'm doing performative stuff, you know, like on on podcasts or speaking gigs, and it's essential for me now. It's just essential for me. Yeah. I can't live without it. The thing that was interesting that happened for me is you also have under those three most important metrics there The health monitor? Yeah. Have the health monitor. Now this is critical for me because twice now in the past... Yeah. I think it's two or three times now, I have had under health monitor, which has your respiratory rate, your resting heart rate, skin temperature, blood oxygen, and HRV, heart rate variability. Right now, I'm all in green. However, the other week, I'm gonna tell you this story, involves me going to the emergency room with chest pains. This is serious. Some people in the house, the kids, whatever, had a respiratory infection. I didn't get it, but I wake up one day, and my respiratory rate is two breaths higher than normal. Instead of 16, it was, like, 18 or 15, it was 17. And then my skin temperature was, like, two degrees hotter. Right? And just And
00:10:47 · Will Ahmed
[00:10:47] S0: for people listening, when your respiratory rate is elevated by two breaths like that, that's actually pretty meaningful because respiratory rate is normally a very boring statistic. It normally doesn't change at all.