00:53:45 · John Collison, Mati Staniszewski
[00:53:45] S0: And then start ups Pretty close. No offense. But, like, startups often have pretty wacko management ideas. Like, there was a funny tweet, Laura Grant me the confidence of a, you know, early stage startup founder blogging about their management theories. But, like, you think this is not a start effect? This is an AI effect where basically... [00:54:01] S1: No. It's definitely a little bit of start effect, Yeah. Yeah. I think it's, hindsight benefit. I'm canceling our Stripe changes. Yeah. No. No. It's like, I need to preempt that I'm not going to be... Know, it's... The hindsight of this may be working. We'll see in the next five to ten years. [00:54:19] S0: Their Much org. [00:54:20] S1: Much flatter org. Yeah. So it works for us. Might not work for all the companies. And there are some parts where, like, go to market, we still are trying to figure out what's the best way. Yes. But smaller teams, flatter org... And I I think there are two paradigms, but, like, generally people being more technical [00:54:33] S0: Mhmm. [00:54:33] S1: Or if not technical, even in nontechnical teams, having a technical resource. So, you know, we will have a person in ops or in talent that will... We have effectively a tech lead for that team [00:54:45] S0: Yes. [00:54:45] S1: That helps them automate a lot of that that that work and helps up level the rest of the team too. Yes. So there are kind of two parts that are helping. Okay.
00:54:45 · Mati Staniszewski, John Collison
[00:54:45] S1: That helps them automate a lot of that that that work and helps up level the rest of the team too. Yes. So there are kind of two parts that are helping. Okay. [00:54:52] S0: So talk this... Talk me through this in talent or something like that. Is it that you are building your own software where other companies might have bought software, like a Workday or a Greenhouse or something? Is it that they are using the existing software you have better? Is the process that will be spreadsheets in a traditional company are built with software? How do you kinda use the software in these sorts of organizations?
00:55:16 · Mati Staniszewski
[00:55:16] S1: Yeah. Look, there are... Sometimes, but we still use a lot of, like, the the traditional vendors. Like, one pattern is, of course, elevenifying everything, like making the the data explorable for you to be able to interact with it of, like, who's in the pipeline, what worked, who does the best references, like, all of that all of that works, so you can double down on that. But two, it's frequently things that you manually do that a lot of the car... Like, there's a gap between where where where the agents are today versus what you could do if you have the technical skill set. And a good example is, like, how do you scrape all the right profiles to be able to reach out to the right candidates? So you, like, analyze whether it's, you know, don't know how much I should want to say, but try to detect specific things that we know worked. So you bring that across to the people. On go to market side, there's just so many things you can do with with with additional amplifiers. You know, it goes from understanding what case studies are relevant and creating a good preread for you before you go to the meeting through creating the AI SDR experience that we spoke about to creating an entire deck experience. So you have, like, a prepopulated deck with the right numbers that is customized to that customer, which you want still the person to go through and and and develop, but ultimately is is in there. So there's plenty of those additional things that you know will amplify the work of the people around, potentially replace some of those easier tasks that are done. And then there's like, you know, we wanted for people to explore the culture at ElevenLabs. We created a voice agent that people can speak with and see what's the culture, but also get prepped for the interviews. I think across many of those teams, like, additional benefit of of what they can do. Interesting piece. So, of course, in Ukraine, with ongoing work, they need to rethink a lot of how their development, their systems, their support works for the citizens across the country. And people are in the war zone. They don't have the same access to the information. They cannot rely on the same phone lines. They cannot rely on the same physical services around the country. So they've developed effectively a central And your
00:57:22 · John Collison, Mati Staniszewski
[00:57:22] S0: employees in the Ukraine? [00:57:24] S1: We we we had a few, but they reached out because they were developing their central map called Diia. They developed it over the years, but now before they were double dawning of how this can... Doubling down on how this can be a a way of supporting the citizens. And, course, there's a easy part of, like, how you create a first agenda government where you have help with the benefits and what's happening on the frontline or education, so that's delivered to everyone, health care so you can book your checkup or appointment. How you create all of that, and of course, we traveled to Kyiv. We worked with them on bringing that and making that available for voice so everybody can access it. But the thing we've learned while being there was that model of what we speak about, where you have technical resources in each of the teams, they actually have the same in every of the ministries. So every ministry had technical resources working on creating that agentic version of their work. And then it was like a central digital transformation team that would assemble this all together to deliver that for the central citizen support, which I thought was brilliant. [00:58:25] S0: That's very
00:58:25 · John Collison, Mati Staniszewski
[00:58:25] S0: That's very [00:58:26] S1: straightforward by Ukraine. So tech forward, like the most advanced set of work we've seen. So we got a little bit validated, like, okay, maybe technical resources in each of the teams is a good idea. And that works happily for us. And and, you know, you you mentioned some of the other parts, do you hire the senior or younger? The... Like, main thing we try to filter for, of course, the culture piece is so important. You can scale people, but scaling culture is much harder. So so so, like, you wanna optimize for that being right. And in our case, it's first principles, taking ownership, striving for excellence, but staying humble. And the main thing that's kind of in that ownership part that I think works well for the AI world is agency. Like, if you are if you have that agency to explore regardless of where you are in the experience cycle, it's it's going to be a tremendous amplifier to your work. [00:59:13] S0: My biggest takeaway from all this has been that around agency, where I feel like high agency people are the winners of the advances in AI and within organizations, low agency people will lose out.
00:59:13 · John Collison, Mati Staniszewski
[00:59:13] S0: My biggest takeaway from all this has been that around agency, where I feel like high agency people are the winners of the advances in AI and within organizations, low agency people will lose out. [00:59:28] S1: Yeah, completely agree. Probably the most proud thing that and I are is as we scale the ElevenLabs, the people that are at ElevenLabs, it's been like just the culture and seeing the expansion of the culture, where culture builds the company now rather than any single person or any single product builds the company, that was probably the biggest validation and happiness. And there is the kind of the other angle of that where I think people are striving to be incredible in their craft and their work, but at the same time have fun in a lot of their work, and that kind of combination of agency and just enjoying what you do probably the best thing we've been able to do today at ElevenLabs. [01:00:09] S0: Well, it sounds like a really fun stage, like we were saying. Interesting research breakthroughs, really fast growing business. So I'm sure you're enjoying it. Andy, thank you. [01:00:16] S1: John, thank you so much.