00:26:07 · Mati Staniszewski
[00:26:07] S1: Yeah. Well, that that... So there are of two big parts. One, on the speech generation side, similar. So many so many innovations still there. There's, like, a wider piece, and that's, like, the... We released a v free model that kind of we're solving that for the first time. It's like, can you control speech? So you can have the text to speech. You generate something that sounds emotionally great. Previously, until end of last year, effectively, would rely on model to decide what's the best performance. You could regenerate it, but but, ultimately model decides the best performance. So that's where the controllability came in, where we can finally give it cues of, say it in a slower way or change how you deliver the dramatic pause or kind of any, cues that you give, and to be able to do that, you need architectural changes and the data that we kind of created over time where you annotated what was said and how it was said, you can actually train the model to do that. So today, finally, you can have both speed generation or entire voice agent experience with what we call expressive mode, where the agent knows the emotions on the other side, so if the person is stressed, it can react and be reassuring, and that's generating a LM response on the reassuring side and response in that set of emotions too, and that breakthrough was super hard to do, and that of course stretches to a lot of what you said. It could be some version of speech enhancement, either real time or in a pulsed setup to change how that's delivered, and that's relatively recent innovation, and we know it can still be so much better. Like, the edge cases of how you want to describe it is pretty large. So that's one. And then the second part of the question, which is a huge question, the speech to speech models. So as you said, our approach, as you think about voice agent, conversational agent, is effectively a cascaded approach. You use transcription of speech to text, LLM, text to speech, and orchestrates all of that together. And then you have a speech to speech, which kind of goes directly from speech, and there's a speech response on the other side.
00:28:04 · John Collison, Mati Staniszewski
[00:28:04] S0: When I say speech to speech, is that the idea that it doesn't go through text as an encoding in the intermediate? Oh, exactly. Okay. For performance reasons, for accuracy reasons... [00:28:13] S1: You usually do it for latency. Okay. For latency. Like... [00:28:15] S0: Faster to run a model that does not have to transcribe and then generate. [00:28:19] S1: Exactly. It's it's quicker, but on the flip side, you lose reliability. [00:28:23] S0: Yes. [00:28:23] S1: You lose, like, all visibility into the parts of the pipeline. And emotionality, we think you can deliver both on both sides extremely well, and maybe you can make it more controllable too. So today, we are optimizing heavily on a cascaded approach. [00:28:36] S0: I'm sorry, a cascaded approach is... [00:28:37] S1: Is the speech to text... Going for the text layer. [00:28:39] S0: Okay.
00:28:39 · John Collison, Mati Staniszewski
[00:28:39] S0: Okay. [00:28:40] S1: Going for the text layer. And and as we work with, like, a lot of the businesses and enterprises, they they will need that visibility into what happens. They will want to execute certain tasks. On top of that, they want a good visibility into each of the steps and and great accuracy of all the models. But beyond that, they can abstract away what's the LM layer, what's the intelligence layer. The integrations are easier in that system. So that's, like, where we are betting a lot of the the research work of how you can make that great, and we think we can make that great. And speech to speech, as you think about maybe more of, a companion version of the applications, of that's where that will flourish because maybe the hallucinations aren't as important, but the latency is a little bit more, and maybe hallucinations are even a feature. And maybe in the future future, just to finish that part, you will have, like, some version of combination of the models that for, like, low complexity, easy models, you will have speech to speech. And for, like, higher layer complexity, you will have the cascaded. [00:29:32] S0: Okay. So I was gonna ask about this. Like, you know the way there is research on how the invention of writing changed humans' brains and just, like, changed the the neural pathways in ways beyond kind of the the actual written language. Do you observe that speech to speech models think differently than cascaded models? Like, sounds like they're dumber.
00:29:32 · John Collison, Mati Staniszewski
[00:29:32] S0: Okay. So I was gonna ask about this. Like, you know the way there is research on how the invention of writing changed humans' brains and just, like, changed the the neural pathways in ways beyond kind of the the actual written language. Do you observe that speech to speech models think differently than cascaded models? Like, sounds like they're dumber. [00:30:00] S1: They are definitely dumber. You need smaller models. You cannot... You... [00:30:03] S0: But that's interesting, right, that, like, forcing models to reason about text. I mean, I know they just have much more in there as well, but they're smarter. [00:30:11] S1: Yeah. But it's like, you know, like, if you are going speech to speech, usually, you you will use smaller models, so it's still quick. Set [00:30:17] S0: I see. So it's also just a model size thing. [00:30:19] S1: Yeah. So that would [00:30:20] S0: But are there interesting differences beyond, like, correlates like size?
00:30:20 · John Collison, Mati Staniszewski
[00:30:20] S0: But are there interesting differences beyond, like, correlates like size? [00:30:23] S1: What I can say is, like, slightly different to your question. The people interacting through voice and the performance we see for, like, how they interact with the business changes just by nature of interacting with A good example, you can contact ElevenLabs and register for your interest. You go for the form, and at the end of that, we have supplemented that, that instead of going through the form process, you can speak with our agent and leave more details. In webinar, two things. One, people were actually much more keen to leave the forums through speaking with the agent, so we would go through the forum a lot easier. But second, they would be a lot more open ended in terms of what the use cases are. So they would start giving us information about the wider set of use cases, the complexity of the use case. So, like, the writing out was tedious and tricky. [00:31:12] S0: This is like an open ended adventure.
00:31:12 · John Collison, Mati Staniszewski
[00:31:12] S0: This is like an open ended adventure. [00:31:13] S1: Open ended. You could ask follow-up questions. You could clarify. But people were just more at ease and could trust the system while doing that, that it's working, and that kind of helped us a lot. And then free, which maybe is more of a technological barrier, it also works across all languages. So now we have leads from like all parts of the world coming in and leaving their details. So we did that use case, and now we have a few different companies building their SDR versions of that too Yes. To help... Who'll help them capture the leads coming coming in from from banks all the way to... Actually, one of the automotive companies that, like, leaves that where people are just more keen to speak through voice. So...