00:02:27 · Lukas Saari
[00:02:27] S1: Yeah. I mean, so we're proud to now be serving more than 10,000 care organizations. So having quite the footprint now, The UK is one of our biggest markets also. And our focus is really on the enterprise segment. So how can we be the AI partner of choice of the biggest health care providers across Europe and seeing that it's the bigger enterprises where we can have, like, a CIO counterparty, we can have regular workshops, and we can grow with them from being this, like, scribed medical assistance to operating system and bring them along on this journey. And I think here is something that's super interesting in terms of the value that we bring. I like to talk about, like, the quadruple helix of value that we're bringing. So when you talk about improvements in health care, you're talking about improving quality of care, quantity of care, work environment for clinicians, and patient experiences. Historically, there's pretty much always been a trade off of this. So it would be that, okay, you need to start documenting this new thing because that improves the quality of care because you can follow-up on it more. But that adds to the documentation burden and so on. But now with technology, you can actually improve across all four of these access in parallel. And this just makes it so transformational, both for the clinicians, but also for the decision makers. And then that's sort of spurring this type of technology being adopted now at a precedented scale and pays for health care.
00:03:53 · Sebastian Johnson
[00:03:53] S0: Can you touch on the adoption? Like, how receptive are clinicians, you know, the the real end users to to to using tools like yours?
00:04:03 · Lukas Saari
[00:04:03] S1: Yeah. I mean, so clinicians are historically not the most change prone profession, you could say. I mean, this also comes from them really having felt that they've been abused by IT systems historically. I mean, so if you're familiar with it, you know how clinicians are spending 40% of their time on admin. They're sitting in the systems that were built in the eighties and nineties and still look the parts. And commonly it's been coming like top down from the decision making and saying like, now you need to start using this tool also because then we can have less medical secretaries and we can save some money and so on. But really, it's just like adding to the burden another system, another thing to kick through and so on. But what's so revolutionary now is, okay, if you ask a clinician, what is it that you hate most about your work? It is, I'm right now sitting two hours every evening after I come home and doing documentation instead of spending time with my family. So if you go to a clinician and you say, now we have a solution that solves this for you, the clinicians are very happy to accept it and then start using it. So for us, we're actually commonly seeing that it's rather almost more of like a bottom up motion with the end users, the clinicians being the one that really are pushing for the solution. And then it's rather a question of how fast can you get it through the organization with the procurement, the legal, the compliance aspects, and so on.
00:05:18 · Sebastian Johnson
[00:05:18] S0: But it must be amazing to have almost, like, internal advocates fighting for your product or or at least this type of change. You mentioned kind of product road map and you're moving from, I guess, you're on this journey from being like a scribe tool, which is your initial product or initial kind of wedge to now this sort of like AI native operating system for clinicians. How are you deciding what to build next for the clinicians that you're serving?
00:05:44 · Lukas Saari
[00:05:44] S1: Yeah. I mean, so we're working very closely with our customers and, like, having these regular check ins and workshops with their CIOs and so on to understand, like, what are the additional challenges and issues that you are seeing. And then from our side, also seeing what is it that we can develop that we can apply across Europe, like across care settings, providers, and so on. So if you think at the core of it from, like, a patient journey perspective of how does it look today and how is it starting to look now when you use Tandem instead. So if you, as a patient, are feeling sick and you're calling into your clinic, you would today be calling in between eight and nine in the morning when there's a phone slot available. You sit in a phone queue for half an hour, and then you get told, sorry. We're fully booked today. Please try calling again tomorrow and call a bit earlier because then it might not be fully booked yet. So, like, not a great experience for you as a patient, but also very time consuming for the clinic. How can you instead have what is rather like an AI receptionist that responds to the phone call, can do triaging, can do scheduling, handle simpler tasks as prescription renewals and so on, and be available twenty four seven. And then when you come into the clinic, how can you... Instead of having the clinician sitting and reading through Lukas's past 50 medical notes to figure out who is Lukas, why is he here today, what should I do with him, Instead, just have an LLM summarize that for you. And then during the visit, if you as a clinician are unsure about something, instead of using Google or sitting with control f in various PDFs and so on, can you just have, like, an AI with you in the room that's listening and has access to the patient context, the right guidelines? And then after the visit, instead of manually doing the note taking by hand, the coding by hand, the referral by hand, the prescription by hand, the follow-up appointment booking by hand, and so on, having this, like, complete AI medical assistant that takes care of all of this for you. So...
00:07:29 · Sebastian Johnson
[00:07:29] S0: Yep. I was gonna say, are you betting on a... You know, along that stack from, you know, the phone call to the post night... Post notes, write up, whatever, are you betting on specific areas right now? Are there areas of focus that you really think is gonna unlock the next kind of area for you?