Lenny's Podcast: Product | Career | Growth
00:47:38 · Claire Vo
[00:47:38] S1: Yeah, she's really amazing. So she's got four kids at home, ex-founder, ex-acquired founder, and is homeschooling her very small children. And she and I were really commiserating as mothers of young kids, you literally don't have hands. Like I sent you a picture yesterday of writing a blog post and I had a baby in my arms, literally don't have hands, only have one hand to type. And so anything that can help us do things on our computer without having to have our hands is magic. And so where Jesse got really excited is she's often on the floor with her kids doing a lesson and has an idea for a next lesson that she can do, but she's not going to stand up and walk away from her kids and go to her laptop and write it on Obsidian and make a plan. And so she'll just pull up her phone and snap a picture and text it to her assistant. We didn't talk about how you can do voice notes to Telegram and then your OpenClaw can listen to those voice notes, so she'll just send a voice note and say, "Hey, remind me to do this number of blocks lesson tomorrow. I want to 3D print some things that are good for my four-year-old," whatever it is. And she just realized the efficiency and help it gave her, I feel so helped when I use my OpenClaw, and it just unlocked her mind on all the things she really needed help with. And I think I am personally, maybe Jesse is too, a little bit on the AI edge, open to using AI in this way, not really scared of the terminal, but I think it is pretty relatable to be overwhelmed and think I need help. And we're all at work. And I forgot this thing that my boss asked me to because I just forgot, I'm just human, or I need to get my washing machine repaired and every time my husband and I talk about it, we say, "Yeah, we'll call tomorrow," and we never do. And so I think we all need help in some way, and this has just been one of the most helpful agents out there. And I think that's exactly what Jesse experienced. And once you get help, especially as a parent, you'll spend all the time you can getting more of that help.
00:49:59 · Lenny Rachitsky
[00:49:59] S0: Let's follow that thread and show people how you're actually using it. There's a bunch of really wild use cases you have found across all the different claws.
00:50:07 · Claire Vo
[00:50:07] S1: I'll talk about my favorite use cases, and we can talk about them from a work perspective and then into a personal perspective. This is my telegram. And, again, you can see along here all my agents, and then also the BotFather here, always using the BotFather, and they all have their own emojis. Sam is my salesperson, and so he's got the dollar sign eyes here. And what Sam does for me... I'm a solopreneur, so I run ChatPRD mostly by myself. And a lot of our business comes from enterprise, so larger organizations. We get a lot of enterprise inbound and then we get a lot of product-led growth that turns into enterprise opportunities for us. And it's really tedious for me to go through our CRM and look for those opportunities. Even with filtering, even with enrichment, I have to sit down. I used to have a calendar invite on my calendar that just says sit down, and it had sales in all caps, so I would just sit down and do sales. And now, Sam, every morning he wakes up, my lovely SDR, and he goes and he does the PLG sweep, we call it, and he sweeps our CRM for all the signups in the last 24 hours, identifies ones that have domains that are company domains, uses Exa people search, we can search biographies and professional information, sees if any of them are decision makers, and then sends them nice emails that say, "Hey, I'm Sam. I'm an accountant manager at ChatPRD. Love to see you sign up. Here's a couple of things you might find useful. Let us know if you have any questions." So really soft, helpful message to these people. And then he carves off ones that are from companies that are like 100,000 employees or more, and double checks with me and says, "Do you want to send this email as the founder or do you want me to go ahead and send it?" And so this is an example we'll blur the specifics, but we found five good prospects here, we held one, he gave me some details on the one and I said, "It's international, I want you to handle those as much as possible because, again, I'm a mom. It's hard for me to do the international ones. Handle those as much as possible and only bring me in when you need me." And he just does that all the time. And then at the end of the week, he does a CRM cleanup, keeps the pipeline clean, reminds me of any deals that are stale, drafts emails for me to send to our customers, and he runs QBRs.
00:52:44 · Lenny Rachitsky, Claire Vo
[00:52:44] S0: This is incredible. This is actually useful too because you see all these tweets about people using all these tools, but this is something you're actually using that is helping you grow your business. [00:52:52] S1: Yeah, it is saving me... Actually, last year before the beginning of the year, I was paying somebody 10 hours a week to do this, just a friend that was between jobs and he was like, "Oh, I'll do it for you." So this has real economic value to me and is real time carved back. And what I think is underappreciated is it's so tunable, we had this process where I said, "You just look at PLG, pick the big company ones. And now I'm telling Sam, "Actually you handle international end to end, don't bring me into those," or, " If it's a San Francisco-based high growth tech startup, I always want to take those." And I would have to go into our CRM and filter and create lists and automations and no code this, and now Sam just knows, sends me a note, and it's easy to work with. [00:53:46] S0: Two very cool parts of this also. One is to do this all you do is you talk to it, "Hey, here's what I want you to do. Here's what you could do better. Here's what you want to change." So just organic conversation like a human. And then the other is there's all these AI tools that are trying to do sales for people and what you're... ... That are trying to do sales for people. And what you're showing us is just open claw on a little Mac Mini can do this. You don't need to explore all these other products. I'm sure they're better in various ways and if you-
00:53:46 · Lenny Rachitsky, Claire Vo
[00:53:46] S0: Two very cool parts of this also. One is to do this all you do is you talk to it, "Hey, here's what I want you to do. Here's what you could do better. Here's what you want to change." So just organic conversation like a human. And then the other is there's all these AI tools that are trying to do sales for people and what you're... ... That are trying to do sales for people. And what you're showing us is just open claw on a little Mac Mini can do this. You don't need to explore all these other products. I'm sure they're better in various ways and if you- [00:54:00] S1: Sure. [00:54:14] S0: Maybe you need that, but this is amazing and free.
00:54:14 · Lenny Rachitsky, Claire Vo
[00:54:14] S0: Maybe you need that, but this is amazing and free. [00:54:15] S1: Well, and I saw somebody say something the other day, which was like the best way of success in B2B SaaS is getting somebody promoted and making them look good. And I think about Howie, the How I AI bot and Howie just makes me look good. Every morning when I have a podcast episode to record, he sends me a reminder. It's like the most friendly reminder. It's like, "Hey, Claire, remember your meeting with Al. And just in case you forgot, here's who Al is, here's all the stuff that he's going to show. Don't forget this. LinkedIn linked ready to go." And then it's just so sweet. Good luck. Sounds like a meaty one. Hypes me up for the day. And so what I feel with the way I have set up my OpenClaws is it's not just a tool doing work for me. It is a team helping me look better to customers, helping me honestly show up better to my family. And that feels like a very positive experience. So for anybody out there building agents for business users or even consumers, I think thinking about how do I make the end user feel like a winner is a really powerful model to build a useful agent. That's exactly right. [00:57:08] S0: Show us a couple other examples. I know you have a family planning one.