Lenny's Podcast: Product | Career | Growth
00:44:09 · Lenny Rachitsky, Claire Vo
[00:44:09] S0: That is such a good way of framing it. And I never thought of it, the limitation is context and memory and having it focused and not forget basically. [00:44:18] S1: Well, and we're all coming out of many, many years of remote working and we know how context fried we all get in something like Slack where we're watching, "Oh, this customer conversation popped up in this channel and then I got a DM over here," and imagine if that was all happening in one stream of consciousness thread and you had to process it, that would be very hard. And so I just take that same mental model and I say, "Sam's not going to be able to process, by stream of consciousness, business and know when he needs to come in and when he doesn't. So I'm going to give his own quiet room and we're only going to talk about the stuff that he cares about there." [00:44:55] S0: Imagine your advice is start with one, play around and then add more. Don't just jump in in all the different use cases. [00:45:00] S1: And then add more. [00:45:00] S0: Cool. [00:45:01] S1: And then buy a bunch of MacBooks. [00:45:04] S0: How do you do multiple claws? Do you need a separate computer for each one?
00:45:04 · Lenny Rachitsky, Claire Vo
[00:45:04] S0: How do you do multiple claws? Do you need a separate computer for each one? [00:45:07] S1: You don't. And in fact, I have a Mac mini over here. It's very classy. It doesn't have the lobster headband. It has a piece of painter's tape on which I've scribbled Polly and Crew. And so if you haven't watched my How I AI episode with Jesse Genet, she's the one that got my mental model really unlocked around separate machines. And her concept and my concept now is if I'm okay with every agent on the machine occasionally going into each other's space, occasionally going into each other's tools, occasionally reading each other's docs, they can all live on the same machine. So you know what? I don't necessarily want Sam the salesperson looking in GitHub, it's not his job, but it doesn't cause me any heartache as an employer if my salesperson has access to reading GitHub. Not a big deal. And so they can all live on the same machine. But Finn, for example, my family agent, I'm going to move to his own machine. He has no business knowing what's going on in my work, so I don't need him in there. And I'm going to add my personal email address, which I haven't added so far in this workspace, and he's going to live physically partitioned from the rest of that team. Just like people walk around with their personal phone and their work phone and they say, "These are just different things that I do different work in," and keep those physically partitioned so that they literally cannot cross boundaries.
00:46:34 · Lenny Rachitsky, Claire Vo
[00:46:34] S0: Okay. So essentially they're just sharing the same computer, they're running it in parallel sometimes and different times, they're just living on the same computer. Similar maybe to... I don't know, probably your metaphor of the assistant, multiple assistants using the same computer, maybe not as helpful, but in theory it's like, "Okay, if they could just be in the same place and use the same computer and share, that's fine." [00:46:55] S1: Again, let's go back to Slack, you have your Slack workspace and it has all the channels in which you do your work, and then if you're a nerd like me, you have a family Slack channel and you add your spouse in there and you create channels for finance, or I'm really software pilled over here. But, again, it's just thinking about where do you have that natural separation of information access, tool access, and a physical device is the hardest way, most clear boundary between those things. [00:47:29] S0: Awesome. Jesse, who you mentioned, she's the homeschooling mom that has just also got super clawed pill. Talk about that briefly just with how crazy her life has become with this.
00:47:38 · Claire Vo
[00:47:38] S1: Yeah, she's really amazing. So she's got four kids at home, ex-founder, ex-acquired founder, and is homeschooling her very small children. And she and I were really commiserating as mothers of young kids, you literally don't have hands. Like I sent you a picture yesterday of writing a blog post and I had a baby in my arms, literally don't have hands, only have one hand to type. And so anything that can help us do things on our computer without having to have our hands is magic. And so where Jesse got really excited is she's often on the floor with her kids doing a lesson and has an idea for a next lesson that she can do, but she's not going to stand up and walk away from her kids and go to her laptop and write it on Obsidian and make a plan. And so she'll just pull up her phone and snap a picture and text it to her assistant. We didn't talk about how you can do voice notes to Telegram and then your OpenClaw can listen to those voice notes, so she'll just send a voice note and say, "Hey, remind me to do this number of blocks lesson tomorrow. I want to 3D print some things that are good for my four-year-old," whatever it is. And she just realized the efficiency and help it gave her, I feel so helped when I use my OpenClaw, and it just unlocked her mind on all the things she really needed help with. And I think I am personally, maybe Jesse is too, a little bit on the AI edge, open to using AI in this way, not really scared of the terminal, but I think it is pretty relatable to be overwhelmed and think I need help. And we're all at work. And I forgot this thing that my boss asked me to because I just forgot, I'm just human, or I need to get my washing machine repaired and every time my husband and I talk about it, we say, "Yeah, we'll call tomorrow," and we never do. And so I think we all need help in some way, and this has just been one of the most helpful agents out there. And I think that's exactly what Jesse experienced. And once you get help, especially as a parent, you'll spend all the time you can getting more of that help.
00:49:59 · Lenny Rachitsky
[00:49:59] S0: Let's follow that thread and show people how you're actually using it. There's a bunch of really wild use cases you have found across all the different claws.
00:50:07 · Claire Vo
[00:50:07] S1: I'll talk about my favorite use cases, and we can talk about them from a work perspective and then into a personal perspective. This is my telegram. And, again, you can see along here all my agents, and then also the BotFather here, always using the BotFather, and they all have their own emojis. Sam is my salesperson, and so he's got the dollar sign eyes here. And what Sam does for me... I'm a solopreneur, so I run ChatPRD mostly by myself. And a lot of our business comes from enterprise, so larger organizations. We get a lot of enterprise inbound and then we get a lot of product-led growth that turns into enterprise opportunities for us. And it's really tedious for me to go through our CRM and look for those opportunities. Even with filtering, even with enrichment, I have to sit down. I used to have a calendar invite on my calendar that just says sit down, and it had sales in all caps, so I would just sit down and do sales. And now, Sam, every morning he wakes up, my lovely SDR, and he goes and he does the PLG sweep, we call it, and he sweeps our CRM for all the signups in the last 24 hours, identifies ones that have domains that are company domains, uses Exa people search, we can search biographies and professional information, sees if any of them are decision makers, and then sends them nice emails that say, "Hey, I'm Sam. I'm an accountant manager at ChatPRD. Love to see you sign up. Here's a couple of things you might find useful. Let us know if you have any questions." So really soft, helpful message to these people. And then he carves off ones that are from companies that are like 100,000 employees or more, and double checks with me and says, "Do you want to send this email as the founder or do you want me to go ahead and send it?" And so this is an example we'll blur the specifics, but we found five good prospects here, we held one, he gave me some details on the one and I said, "It's international, I want you to handle those as much as possible because, again, I'm a mom. It's hard for me to do the international ones. Handle those as much as possible and only bring me in when you need me." And he just does that all the time. And then at the end of the week, he does a CRM cleanup, keeps the pipeline clean, reminds me of any deals that are stale, drafts emails for me to send to our customers, and he runs QBRs.