No Priors: Artificial Intelligence | Technology | Startups
00:20:19 · Mati Staniszewski, Sarah Guo
We worked with them on bringing the voice of Darth Vader and Darth Vader into Fortnite, where millions of players could interact with Darth Vader live in the game, where you had, like, a full experience of Darth Vader in a new way, and I think this will be a theme across whether it's talking to a book, talking to the character that you like, to the whole space shifting. And then I think the one that I'm most excited about for the world and for the shift is going to be education, where you will just be able to have effectively a personal tutor on your headphone, and you could actually study something in an amazing way. I'll give you two quick examples. One is we recently worked with chess.com, and I'm a huge fan of chess. I'm a huge Okay, great. So, you can learn chess, but you can have Hikaru Nakamura or Magnus Carlsen be your teacher of how you deliver that, which is amazing. Even Botez or it's like all the plethora of different players that engaged with that, which I think is great. And then maybe a last one, is a masterclass we worked with to shift from, you can of course have the content go through step by step, but you can also have an interactive experience. And the best example of that was working with Chris Voss, the FBI negotiator, one of the top negotiators, who has a masterclass lesson, but then you can actually call him and have a practice negotiation, Yeah, which is [00:21:43] S0: gotta get that hostage out. We'll definitely try it.
00:21:43 · Sarah Guo, Mati Staniszewski
[00:21:43] S0: gotta get that hostage out. We'll definitely try it. [00:21:46] S1: Can I add one more? I think the one last one, which combines all of them together, I realized just recently is which was crazy. So, I went to Ukraine where we are working with Ministry of Transformation, where they are effectively creating a first agentic government, and the crazy thing is they have all of those agencies. [00:22:05] S0: Agentic government. [00:22:06] S1: A gigantic government. So, they want to re change how they run all the ministries. And it sounds like a big ambitious goal and enough to you. [00:22:17] S0: No, I think the baseline is here, so actually I'm by that And
00:22:17 · Sarah Guo, Mati Staniszewski
[00:22:17] S0: No, I think the baseline is here, so actually I'm by that And [00:22:21] S1: the crazy thing is, I think they are so ahead in actually doing that. And I think there are two concrete things there. One, they kind of combine all those use cases, so we are looking into how they can have effectively customer support of government, whether it's asking about benefits or employment, about the process of how you leave the country. All of that be run through effectively a digital app, then two, how you can have a proactive way of informing citizens of things that might be happening, but then having an education system that also runs through this personal tutoring experience. And all of that is happening. That was incredible to see, and the second amazing thing was that the way they've done it, so they have the digital transformation piece, but they have engineering leaders in each of the ministries that lead those efforts, and then bring them back to that one central piece, so that is like incredible to see, also proud to be able to be working with them on that shift, but despite everything that's happening, they're like so That's amazing.
00:23:19 · Sarah Guo
[00:23:19] S0: That's really encouraging. Can I ask you a business model question here? Because Of looking at the strategic landscape... Actually, have many questions here. One of the observations I'd have is if I look at one of these, like, rich voice and action agent experiences, there's a lot of, let's say, Fortune 500, Global 2,000 leaders who listen to the pod. I think a lot of them are gonna buy the idea of, like, I want this amazing automatic, like, real time available twenty four seven every language experience for my customer that's consistent and high quality. The ways I might get there include working with a Palantir or a large consulting firm, working with Eleven or a platform technology company or an OpenAI or something, right? Let's talk about that. Or working with a more use case oriented company like Sierra. How do you think about how people are making that decision or how they should make that decision?
00:24:25 · Mati Staniszewski, Sarah Guo
[00:24:25] S1: So, my past is also in Palantir, so I started exactly kind of from that side, and we do blend a lot of the forward deployed engineering inside of the company too. As I think about kind of our offering and the customers making that choice, if you're looking just as a one pointed solution and only that one, then likely we aren't the best choice. If you are looking to deploy that across a plethora of different experiences, so be it customer support, but then you also want internal training, then you might want to elevate your sales part and actually increase the top line with new experiences of how you engage customers beyond that kind of reactive piece, then it's a great platform to build, and then we effectively, as we engage with customers, combine that platform work with our engineering resources to help those companies deploy on that, or which we also see increasingly in Fortune 500s, G2000s, where they will want to build parts of the things themselves because they already have a lot of the investments in that platform, while then engage us on some of the new ones and combine those. And I think that our model and the way it's different to a lot of the use case specific ones is that our platform is relatively open, where you can use pieces of that platform and not all of them for those different use cases. Palantir of course will, or some of the consulting companies will have a lot more resources to go in the wider digital transformation journey. In our case, it's, like, very specific conversational agents. [00:25:51] S0: Mhmm.
00:25:51 · Sarah Guo, Mati Staniszewski
[00:25:51] S0: Mhmm. [00:25:52] S1: Like, if you are looking for new interface with customers, that's the the best way. And and companies like Sierra, phenomenal, of course, on on how they are thinking about the the specific pointed use case. And maybe the other piece is, like, as we think about our work, depending on what you are optimizing for, so we have a lot of international partners. If you have a wider geographic user base, great. That's what we optimize for. Our voices, our languages, our support for integrations internationally are just so much broader. There's frequently a piece that you will look into. Depending on your exact scope, this be a big factor, but I would summarize that if you are looking for a solution across a set of different use cases that you want our engineering help and deploy that, then we are the right solution and probably the best solution.