00:05:06 · Anthony Ha
[00:05:06] S0: Yeah. I mean, it's interesting that you talk about context because there's both the context of, you know, trying to be fair as journalists to what they're saying. You know, what was the larger conversational context? But there's also the context in which people are hearing these Right? And there's this general feeling, I think, right now where there's a lot of societal skepticism about AI, this feeling that, you know, the people running these companies don't have our best interests at heart, that they're out of touch. And so you would also just think maybe don't make statements like that because, of course, people are going to see them very skeptically. And and so I think they are trying to walk this delicate balance of, on the one hand, they kind of feel... There... You know, there's a tremendous financial incentive for them to make the case that you should use this technology in every aspect of your lives. But when you make that case, it actually paints not always a very appealing picture. In some cases, it's downright, like, dystopian.
00:06:05 · Kirsten Korosec
[00:06:05] S1: First of all, Anthony, if they took your advice, we would have nothing to talk about on this show. So... You know? But I will say this. It... There's there's this whole idea, like, making... And and other AI tools making your life easier when it comes to personal relationships. And in many of these cases, it just seems to overcomplicate what would be, like, observing your child. But that might be hard for some people, the people who are building these products, and it doesn't necessarily relate to, like, everyone else out there in the world. And so it can just seem so incredibly disconnected when you see these quotes for for everyone else. So it just... To me, it always comes back to, like, who are they speaking to? Yeah. Are there people out there
00:06:50 · Amanda Silberling, Sean O’Kane
[00:06:50] S2: who can relate? Maybe maybe there are. Yeah. And I think that a lot of the time, other use cases we've seen people mention are, like, the Bumble CEO, Whitney Wolfe Herd, has made comments about, well, what if we had, like, AI concierge is among your dating, like, your AI dates the other person's AI. And then if the AIs have a good date together, then they introduce the people. Or in the New York Times article, Marissa Mayer mentioned like, well, what if my AI could coordinate with my husband's AI and stuff like that. And I think that it feels like people are trying to over optimize out of just having conversations with people. And I feel like I've already seen that happen in my generation where I do notice in myself that if I'm ordering takeout, it feels weird to call a place. Like, I'm just so used to like, well, obviously, you can do it online and you don't have to talk to anyone. And I feel like there's just gonna be more of these things where basic human interaction gets more and more optimized out of actually occurring. And call me old school, but I think that humans being able to talk to each other is probably a net positive for society. [00:08:09] S3: Yeah. But what's the ROI, Amanda? You know? How much how much revenue can you generate over over all of the conversations that somebody's having in meeting?
00:08:09 · Sean O’Kane, Amanda Silberling
[00:08:09] S3: Yeah. But what's the ROI, Amanda? You know? How much how much revenue can you generate over over all of the conversations that somebody's having in meeting? [00:08:16] S2: That that is the thing though, is that it's like dating is really inefficient. Like, it sucks that you have to go on a bunch of dates with different people. You might waste an evening and be like, well, that was a bust. And so you can see why people are like, well, what if you didn't have to go on dates? What if your AI could go on dates for you? But, like, there's just something not human there. And then also, you are outsourcing the decision of who you are going to date to a computer that you are trusting knows you better than yourself, which I don't think is true.
00:08:16 · Amanda Silberling, Kirsten Korosec
[00:08:16] S2: That that is the thing though, is that it's like dating is really inefficient. Like, it sucks that you have to go on a bunch of dates with different people. You might waste an evening and be like, well, that was a bust. And so you can see why people are like, well, what if you didn't have to go on dates? What if your AI could go on dates for you? But, like, there's just something not human there. And then also, you are outsourcing the decision of who you are going to date to a computer that you are trusting knows you better than yourself, which I don't think is true. [00:08:53] S1: So one thing that I think is, like, worth sort of going back to, and I sort of hinted about this earlier, which is, like, who are they talking to? Who who is their who is their audience, like, for all these, like, optimizations? You know, in your view, Amanda, it's... It sounds like I might know what they answered this. But is this, you know, a product problem? Right? It's like, you know... Or is it a messaging problem? Like, are they just talking about it in the wrong way? And, actually, there's, like, this really great value in here, and it just seems out of touch with reality and humanity. But but if they just talked about it differently, it would be better. Or is it, you know, like, actually a product problem, and to your point, that we're focusing on optimizing sort of the wrong things with AI tools? I think it's a
00:08:53 · Kirsten Korosec, Amanda Silberling
[00:08:53] S1: So one thing that I think is, like, worth sort of going back to, and I sort of hinted about this earlier, which is, like, who are they talking to? Who who is their who is their audience, like, for all these, like, optimizations? You know, in your view, Amanda, it's... It sounds like I might know what they answered this. But is this, you know, a product problem? Right? It's like, you know... Or is it a messaging problem? Like, are they just talking about it in the wrong way? And, actually, there's, like, this really great value in here, and it just seems out of touch with reality and humanity. But but if they just talked about it differently, it would be better. Or is it, you know, like, actually a product problem, and to your point, that we're focusing on optimizing sort of the wrong things with AI tools? I think it's a [00:09:39] S2: little bit of both, but I think that the marketing problem comes from when you have these high up people at these massively valuable companies in a room together, talking about the pain points in their lives. And it's like making dinner reservations, booking flights. And like, everybody does those things, but like, I'm not booking flights once a week. Like, I'm not making dinner reservations all the time. Like, yeah. I mean, obviously, people find value from things like ChatGPT and Claude. But I think the value that the average person is finding isn't necessarily, like, booking a flight for me.