Born For The Trades: A Home Service Podcast
00:24:27 · Mandeep Bhalla
[00:24:27] S0: That's amazing. You know, learned from going out in the field and meeting your customers, boots on the ground and seeing what are the challenges and what's going to work the best. You come back and you make changes, tweaks, or, like, new innovations in your product to make sure you're you're delivering the results. Right? That's Yeah. That's amazing. Yeah. Love love this journey. Like, over... Overall, it it feels like it's a magical journey. How you guys met and created this product and it's working fine. Booking jobs, you're actually solving problems and amazing ROI that home service contractors are seeing there. That's amazing. All right, let's come into the last segment here. What does the future look like for Broccoli AI and for the contractors who adopt this early?
00:25:24 · AJ Jain
[00:25:24] S2: Yeah, we 100% believe that AI is still in its early days. And with time, it's just going to become like, we just use it like you're going to use it in your personal lives to order a pizza to call a plumber, you're going to use it internally to optimize your operations. So we don't create any kind of fear or uncertainty around like, jump on the ship today, otherwise you're going to be left behind. It's just, if you care about your customers, you'll find the best solution. And today we believe AI is one of the best solutions out there. So it's just like a no brainer for us. If we think about it, we use AI internally at Broccoli to build so much stuff. I've educated myself about how to hire the first marketing hire because I've never done marketing. So that's helped me personally as well to evolve and learn. So I think it's a great and very powerful technology. From a Broccoli point of view, we are a company that is we treat ourselves as an AI partner for the trades. We never started the company to build an AI call center. So Broccoli is evolving. We don't do this for other companies or other industries like financial services or insurance companies. We are just like as you said, Mandeep, at the start of the call, we were not born in the trades, but we are going to die for the trades. So laser focused and we use it properly evolve into doing much more, care about the technician, we care about it. So Broccoli is going to evolve and try to automate the business and make it more efficient and delightful for the end customer as well.
00:27:03 · Mandeep Bhalla, AJ Jain
[00:27:03] S0: That's amazing. You gave me goosebumps here. I love what you said. And again, as the owner of agency, just home service industry, not any other niche, we are born for the trades and we're gonna die for the trade. Yeah. That's that's that's I think it's in our DNA and you are evolving, learning every single day. It's not like, you know, you have built the product and let's forget. Yeah. I think things doesn't work like that. You have to keep evolving, keep learning and implementing with the real experiences, with the feedback. Right? You're always open to the feedback. How can you improve and implement new things? So that's amazing. My last one, maybe you both can answer. If you could give one piece of advice to a contractor who wants to grow but doesn't know where to start, what would it be? [00:28:00] S2: Marcel, I'm gonna let you go.
00:28:00 · AJ Jain, Marcel, Mandeep Bhalla
[00:28:00] S2: Marcel, I'm gonna let you go. [00:28:03] S1: Was me a year ago. As a matter of fact, swore up and down. I'd never have AI in my company. Not gonna do it. I'm gonna take care of my customers. I'm gonna keep all my real people. It was a very scary transition, but I think when you're in the right hands with the right people that are providing the right AI it's peace of mind and AI came at the right time for me, it was just a little bite I like to say take a bite of broccoli it's good for you it's just a little bite and if that's all the more you do and if it's you know chat GPT or if it's broccoli or if it's just one little thing just take a little bite and I think it's just that's where it has to start right just one little step at a time but yeah, I'm a full believer. Broccoli is fully integrated here and I've never looked back once and regretted a single decision that I made with Born In AI on. It's been amazing. [00:28:55] S0: Love it. I [00:28:57] S2: don't think I'm equipped to give advice when you can't. I still are very young and trying to figure out and learn more about this industry. But yeah, if they give us like, if they're open minded and just take a bet on Broccoli, we'll make sure that we do a pretty good job and we'll just take great care of them. So yeah, just give us an opportunity and we want to just prove ourselves. That's it.
00:28:57 · AJ Jain, Mandeep Bhalla
[00:28:57] S2: don't think I'm equipped to give advice when you can't. I still are very young and trying to figure out and learn more about this industry. But yeah, if they give us like, if they're open minded and just take a bet on Broccoli, we'll make sure that we do a pretty good job and we'll just take great care of them. So yeah, just give us an opportunity and we want to just prove ourselves. That's it. [00:29:22] S0: It. You both are so down to earth and running company. I I just want to say, like, know, wish you all the best. You are definitely making big moves in the industry, and there are a lot of, like, you know, AI companies or they are putting out a lot of BS AI that I feel like, you know, contractors are being, you know... Yeah. Yeah. Take... Yeah. People are taking advantage of them. Yeah. With real AI, I think that's definitely going to provide value and they can see ROI right there. [00:29:53] S2: Yeah. [00:29:54] S0: Right? So, yeah. I just I just want to thank quickly. I just want to thank our sponsors, Rilla and Gro Reviews. Thank you so much for the love and support the audience that you are listening recently. I just got email yesterday. We have got 10,000 downloads. So appreciate all the love and support. Thanks AJ, Marcel. And last thing, how can home service industry owners like, you know, if they want to reach out to you, what's the best way to contact you? Is it the website? We're gonna link everything in the description.
00:29:54 · Mandeep Bhalla, AJ Jain
[00:29:54] S0: Right? So, yeah. I just I just want to thank quickly. I just want to thank our sponsors, Rilla and Gro Reviews. Thank you so much for the love and support the audience that you are listening recently. I just got email yesterday. We have got 10,000 downloads. So appreciate all the love and support. Thanks AJ, Marcel. And last thing, how can home service industry owners like, you know, if they want to reach out to you, what's the best way to contact you? Is it the website? We're gonna link everything in the description. [00:30:32] S2: Yeah, I think for sure they can visit our website which is simply broccoli.com and it's a double C. And they can actually do a live demo on the website. It says they can speak to an AI agent, even before getting on a call with us so that they can address the elephant in the room, which is how does the AI even sound? So they can go to the Broccoli website. And if they feel like this is something they'd be interested in trying out or exploring further, they can always give you a demo call with us through the website. [00:31:04] S0: Alright. Thank you so much again for coming on my show. It was like, you know, my honor and pleasure to have you. And we'll release this podcast, I think, in a couple of weeks, and we'll share the entire media files with you guys. And, again, keep crushing it. You guys are making good moves here. Learned a lot.