Unfiltered by PropertyManagement.com
00:30:16 · Dylan Scroggins, Josh Sterling
[00:30:16] S1: Well, it goes back to a common theme of property management business model and just a software as a service business model are so similar. Is that once you get those customers, you just wanna keep them because churn is what kills you. Yes. And even if the client acquisition cost is higher, get the customer and just keep them forever. [00:30:33] S0: And, you know, for our model and if, you know, if if I had to go pitch this to an owner, right, what I would tell them is, look, I'm my primary client, so you're bringing your property on here at Epic, it's treated as if it was our own. We don't have a differentiator in our systems for for our own wholly owned units. Yeah. And our goal is to make money with the property. So this is how you do it. You have the most professional management. We minimize that turnover. And if we do have one, we're tracking efficiency of that turn and and the speed at which we can do it. Right? So we... That's how every owner gets treated because that's how we treat our own properties. [00:31:03] S1: They love that too. This has been awesome. I thought we should talk for about another forty five minutes here, but let's start landing the plane here just a little bit. In regards to just the industry as a whole, we've already touched on AI. Is there anything else that you feel like people should be paying attention to that may or may not be getting blasted on LinkedIn right now?
00:31:03 · Dylan Scroggins, Josh Sterling
[00:31:03] S1: They love that too. This has been awesome. I thought we should talk for about another forty five minutes here, but let's start landing the plane here just a little bit. In regards to just the industry as a whole, we've already touched on AI. Is there anything else that you feel like people should be paying attention to that may or may not be getting blasted on LinkedIn right now? [00:31:21] S0: Yeah. I mean, it's not it's not a sexy industry. You know? So to me, efficiency. Right? Like, that is the key to your operation. Whether that's efficiency that I don't lose track of where a a maintenance process or a a turnover process is or or whether that's efficiency into, you know, minimizing the the expense side of the equation for whatever. I I think that's... Doesn't get enough attention in the industry. And even though automation's gonna save a lot of that, I I think that's that's the key to success here.
00:31:21 · Josh Sterling, Dylan Scroggins
[00:31:21] S0: Yeah. I mean, it's not it's not a sexy industry. You know? So to me, efficiency. Right? Like, that is the key to your operation. Whether that's efficiency that I don't lose track of where a a maintenance process or a a turnover process is or or whether that's efficiency into, you know, minimizing the the expense side of the equation for whatever. I I think that's... Doesn't get enough attention in the industry. And even though automation's gonna save a lot of that, I I think that's that's the key to success here. [00:31:52] S1: Love that. Yeah. It's not just about door count. We gotta get away from just asking, what's your door count? What's your door count? What's your door count? Like, it really doesn't matter. There's a lot of really happy and wealthy people at 500 doors and a lot of miserable, just burned out, straggling people at 2,500. Right? Like, door count just does not matter. I mean, it does, but it doesn't. Right. You've been in the game a while, so I think you'll have a really good response to this question. This is something we ask everybody. It's more of a personal note. Alright. It's been close to twenty years now. In some form or fashion, you've been in property management. How has being in property management changed you as a person?
00:31:52 · Dylan Scroggins, Josh Sterling
[00:31:52] S1: Love that. Yeah. It's not just about door count. We gotta get away from just asking, what's your door count? What's your door count? What's your door count? Like, it really doesn't matter. There's a lot of really happy and wealthy people at 500 doors and a lot of miserable, just burned out, straggling people at 2,500. Right? Like, door count just does not matter. I mean, it does, but it doesn't. Right. You've been in the game a while, so I think you'll have a really good response to this question. This is something we ask everybody. It's more of a personal note. Alright. It's been close to twenty years now. In some form or fashion, you've been in property management. How has being in property management changed you as a person? [00:32:30] S0: You know, it's created who I am today. I started and I learned what I know now by doing it wrong. That's about the only way I learned. So, you know, I was the guy in the office sixteen hours a day, you know, six, seven days a week, literally for four or five years because I didn't know how to build the systems and the structure that would elevate myself personally out of it. So property management, because it's such a dynamic and business with so many moving parts, it forced me to to become the kind of business operator that would put these systems and procedures in place out of just pure frustration from the struggle if you don't do so. And it's really been the premise for how we've gotten to where we are today and how we can keep growing with, you know, much less overhead and and cumbersome.
00:32:30 · Josh Sterling, Dylan Scroggins
[00:32:30] S0: You know, it's created who I am today. I started and I learned what I know now by doing it wrong. That's about the only way I learned. So, you know, I was the guy in the office sixteen hours a day, you know, six, seven days a week, literally for four or five years because I didn't know how to build the systems and the structure that would elevate myself personally out of it. So property management, because it's such a dynamic and business with so many moving parts, it forced me to to become the kind of business operator that would put these systems and procedures in place out of just pure frustration from the struggle if you don't do so. And it's really been the premise for how we've gotten to where we are today and how we can keep growing with, you know, much less overhead and and cumbersome. [00:33:14] S1: Well, y'all are in a great spot. I'm super impressed, not just with the team you've built, but also the custom software and just the value you get out of the time you put in is pretty amazing. Granted, it took you decades to get there, but you're there. You're there. All right, so a few rapid fire questions here. Pretty tech savvy guy. Technology seems to be a big part of your business, but I also like the fact that you're not totally dependent on it. What's a favorite tool or app for your business right now? And it doesn't have to be a specific PM tool.
00:33:14 · Dylan Scroggins, Josh Sterling
[00:33:14] S1: Well, y'all are in a great spot. I'm super impressed, not just with the team you've built, but also the custom software and just the value you get out of the time you put in is pretty amazing. Granted, it took you decades to get there, but you're there. You're there. All right, so a few rapid fire questions here. Pretty tech savvy guy. Technology seems to be a big part of your business, but I also like the fact that you're not totally dependent on it. What's a favorite tool or app for your business right now? And it doesn't have to be a specific PM tool. [00:33:43] S0: Yeah. You know what mean? Ours, it's gotta be our custom software, man. It's just... It's the new Do have name took that away. We call it Spark, which is after one of our original developers. It's a couple developers that go on it. But Yeah. That's the name that stuck. It's a great name. House. It's called Spark. [00:33:57] S1: Yeah. It's great. Could people... If someone contacted you... We did not talk about this before, but I just gotta ask you. If someone contacted you or me and they said, hey. Love the podcast. I wanna learn more about Spark. I'd like to implement in my business, blah blah blah. [00:34:11] S0: Could Yeah. [00:34:12] S1: Do they do that? [00:34:12] S0: Yeah. I mean, I think there's some potential for... I I I would certainly like to go with the developers on on breaking out, you know, different credentials and and logins and permissions. But, yeah, there's potential to talk about that.