Digital & Dirt
00:25:48 · Monica Ellingson, Ian Dallimore
[00:25:48] S1: It's extremely important that we involve the subject matter experts in the evaluation of our work. And, you know, for example, in, you know, developing the new served quality stat that we rolled out at the US Open, I mean, we wouldn't have even known, you know, how to evaluate that and how to even present it to the end user if we didn't involve subject matter experts into that. So that's absolutely key. And for example, you mentioned storytelling earlier, you know, thinking about the nuances about how people talk about a sport, the the jargon associated with it, how the USTA describes in their storytelling style versus Wimbledon, for example. These nuances are really, really important. And, you know, a lot of this expertise actually comes from our partners. So from Wimbledon, from the USTA. I mean, USTA has, you know, a massive coaching facility in Florida and, you know, they are the experts. So fortunately, we have them to tap into, and they'll certainly let us know if we're off the mark. [00:26:53] S0: Yeah. And I think that was the question I asked you right after your panel was, you know, this is amazing that it's being used for the fan and the experience and app. But I also asked you the question, like, are you guys also partnering with these coaches to hone in on a specific player to where that coach can then take that data after a match and and really deeply analyze it? Is that... Does that happen as well?
00:26:53 · Ian Dallimore, Monica Ellingson
[00:26:53] S0: Yeah. And I think that was the question I asked you right after your panel was, you know, this is amazing that it's being used for the fan and the experience and app. But I also asked you the question, like, are you guys also partnering with these coaches to hone in on a specific player to where that coach can then take that data after a match and and really deeply analyze it? Is that... Does that happen as well? [00:27:15] S1: It's not something that we're we're doing right now. What we have done in the past and and the data that we're using, you know, at the US Open, for example, the USTA owns that data. That's that's their proprietary data. So that is something that they would certainly provide to their coaches as well as players. I mean, it's their data. They can decide how to use it. And we're there to help analyze and pull insights from that data you know, as their technology partner. [00:27:44] S0: Yeah. So what is... So you guys arrive at the US Open. You said you were there for three weeks. Yeah. You know, for most tennis fans, you're like, gosh, you're so lucky. But I would imagine it's it's a lot of work. It's like, hey, I need you to go to work for three weeks and and be in the most high stress environment ever. How how many people show up? How many people are behind the scenes? I know that's something a lot of our listeners are probably curious about. Like, it's not just Monica and a handful of people just like bunch of numbers. Like, there is years of of buildup to this. But what does that look like for you guys and the team?
00:28:15 · Monica Ellingson
[00:28:15] S1: It really varies year to year. We usually bring around, you know, 15 to 20 people. We brought a pretty big team this year because we had a a large scope. And, you know, it's extremely important that we're there on-site, you know, with... Well, alongside with our clients, with our partners, with USTA. You never know. There are things that happen at a live event that, it's extremely important that you're there in person to triage. I know that we have so many so many ways right now where we can collaborate virtually, but it's, extremely important that we're that we're there alongside them. I mean, this is... They have three weeks of the year to nail these events, and they work all year round to make sure that it's success... It's a it's a success, so we need to be there with them. But, you know, although on-site, it's only about 15 to 20 people, I have a very large team working remotely who are, you know, monitoring the apps in terms of performance. They are, you know, certainly addressing, any issues that come up. And more importantly, just looking at the scale, we go from a very low volume of users up to where we have over 14,000,000 users. And this is a huge spike that we see as soon as things start going live during fan week on day one and ensuring that the infrastructure that we have in place can handle that volume of traffic and that the digital platforms remain secure. So looking at the overall cybersecurity behind that and, you know, ensuring that, you know, the fan experience always stays stable and the data... The USTA's data stays secure.
00:29:58 · Ian Dallimore
[00:29:58] S0: Yep. And again, I'm just a bit of a... An advertising data junkie, but, like, that has to be the coolest thing ever, especially your entire team and the hard work you guys put in to watch it just, like, trickle along. Then the day... The weeks leading up and then the week of, it just probably spikes and it just stays up there.
00:30:15 · Monica Ellingson
[00:30:15] S1: Yeah. It's it's a little bit of an adrenaline thing. I mean, you you can't work in live events if you, you know, if you're not a little bit of an adrenaline junkie. For sure. You know, because, you know, we work with USTA year round, all of our partners year round. So, I mean, the event ends and people say, oh, you must be going to take some vacation. I'm like, no. I... Like, it just... It keeps going. It's impossible to, you know, stay on top of the year round delivery schedule that we have, you know, if we just let our guard down. You know, we have to continue to be innovative. We have to, you know, continue the evolution of, alright. So we just finished, you know, this one event. What went well? What could have gone better? What what were the epiphanies that we had during the event for, you know, interesting experiences that we wanna roll out next year? What are what are what things do we want to enhance? And then ultimately, you know, what are the new really big, shiny, innovative objects and features that we want to roll out for next year? So this is something that, you know, we are already, you know, in this process of post mortem and scoping out what, you know, the US Open twenty twenty seven looks like. And, you know, meanwhile, we've already kicked off development for Wimbledon, kicked off development for The Masters, and it just goes on and on. So, you know, it's it's... There's never a downtime.
00:31:37 · Ian Dallimore
[00:31:37] S0: I'd love to be inside of your brain. It's probably just like, let's go. Just constantly. It... But but, I mean, again, going back to it and and asking, like, a more detailed question. You know, we as we as fans now, we expect data. But what is it against staying with with tennis? You know, fans are so interested in things like ball speed, serve quality you had mentioned. So I'd love you to kind of elaborate that. And then even match momentum. Like, I think about the sports that I don't understand, and then you watch the momentum change. I think about watching World Cup and watching FIFA, like watching the changing of tides and watching what happens. Like, helps you... Your mind to understand a sport that maybe some people aren't familiar with. So then you become a passive fan. And then because of the data that you guys are providing, like at the US Open, you then start to understand it and then you embrace it and then you become a fan, which is why probably you guys have that partnership or they have that partnership with you guys. But what is it like serve quality as data point?