Tech Talks Daily
00:16:26 · Neil C. Hughes, Brian Chess
[00:16:26] S0: And you've got access to what people are asking. You've got so many different conversations. I'm curious, when people talk to their ERP system, what kind of questions are they asking? Anything you can [00:16:36] S1: share there? Well, there's there's we don't go just reading conversations. For one thing, there's way too many of them. And and it's also... Could be invasive if we did it wrong, but we do analyze their conversations. And what we see is their early their early questions are about numbers that come straight out of reports in the system. They're asking the kinds of questions where they know the answer because they're trying to figure out, does this thing know what it's talking about? Is this actually hooked up to my business? Like, what is this thing? Yeah. And so they do things there, and then they start to ask for analysis. So it's things where they can figure out the answer, but it might be a little more time consuming than just looking it up. Then they graduate to, could you do a little bit of work for me so I don't have to do it? And then that last phase with the agents is about automation. How do you turn that into something where the the system is working for you twenty four seven? And although this is a huge conference here, I want [00:17:39] S0: to talk for a moment, I'd like to just take a break for talking about the large enterprises and talk about those small to medium sized enterprises. How is AI helping these businesses operate much like larger ones and give them that competitive advantage?
00:17:39 · Neil C. Hughes, Brian Chess
[00:17:39] S0: to talk for a moment, I'd like to just take a break for talking about the large enterprises and talk about those small to medium sized enterprises. How is AI helping these businesses operate much like larger ones and give them that competitive advantage? [00:17:53] S1: So NetSuite was the first SaaS company. And when we got started with SaaS, we were telling people about how, hey, you're not gonna need an IT person who knows which server to buy and how to do a remote backup because we're just gonna take care of all that stuff for you. Yeah. So when I look at the... Every business has something to gain from AI. But when I look at where does the advantage land, there's more advantage to these smaller businesses because they have fewer specialists. So now that AI can step in and act as doing some of the stuff that you maybe would have had to either have a specialist on staff for or bring in an outside consultant to do, now the AI can help you with. And so, the advantage goes to the smaller businesses in what's happening with AI. And finally, when you leave here, we talk about everything that's out there now. We're not talking about next, and you probably have so many different conversations with so many different people. What are you going to [00:18:54] S0: be taking away from this event? What are you going to be thinking about on that plane ride home?
00:18:54 · Neil C. Hughes, Brian Chess
[00:18:54] S0: be taking away from this event? What are you going to be thinking about on that plane ride home? [00:18:59] S1: There's always more to do. So one of the great things about SuiteWorld is we get feedback from people who have been trying things or have an idea about, oh, here's what else we could do. But I'm still really obsessed with what does it take to make every NetSuite user an AI user. So how can we bring the advantages that we see to everyone? Well, I [00:19:26] S0: think that's a great moment to end on. And for everyone watching and listening, please pop by techtalksnetwork.com. There'll be links to everything we've talked about, including all the big announcements. And please, feedback to me. Let me know what you're gonna be doing differently and what you're enjoying at the moment. I'd love to hear some of the feedback from you. But more than anything, thank you for joining me today. [00:19:45] S1: Thank you, Neil.
00:19:46 · Neil C. Hughes
[00:19:46] S0: One of the things I loved about Brian's description of AI today was how he called it a teacher. AI can help someone understand the task that can be valuable before the system takes responsibility for completing it. And that example of a financial close also offered a starting point. Understand the process people are already using and then begin automating it gradually. Permissions and approvals remain part of that progression alongside a record of the agents involved. And I really appreciate his honesty about return on investment too. A saving found in one company's vendor contracts does not automatically become a promise for the business next door. The outcome needs to fit the work, whether that means completing payroll on time or finding a cost that deserves attention. So a big thank you to Brian for joining me at SuiteWorld today. Please share your thoughts, your experiences with me. Is why I take the show on the road. This is why I record an episode every day. I wanna speak with as many people as I can, and hopefully, we can all learn together and all move forward together. So it's time for me to give you some homework. Which task would you first ask your ERP system to explain, and what evidence would persuade you to let it act? I don't know about you, but when November comes around, I always start planning my goals for the new year. Between me and you, it's become my little life hack to avoid making those ambitious resolutions in January. I need to abandon them a few weeks later. And regular listeners will know that I rarely promote my own services, but once a year, I open up a handful of places for people who are serious about launching their own podcast, but have never actually gotten around to it. And over the last eleven years, I've helped entrepreneurs, business leaders, and and fortune 500 companies all launch their own shows. And here is how it works. You record your conversation on Zoom, Teams, or whatever works best for you. You send me the audio, an episode title, and short description, and I will handle everything else. From setting up the podcast host and distribution, to getting your show on Apple Podcasts, Spotify, and the many many other podcast platforms out there.
00:22:15 · Neil C. Hughes
I will commit to working alongside you to help you launch your first season of 12 episodes in the bag, so you can start 2027 by ticking a season of podcasts off your bucket list. Think of me as your, not just personal podcast producer, but also your accountability partner to make sure that you actually deliver those 12 episodes into podcast line. Now, I only offer this once a year with limited places available. So if you want 2027 to be the year you finally launch that podcast, head over to techtalksnetwork.com. Send me a message. Send me a DM or even an audio message. I'd love to help you make it happen. Hop over to techtalksnetwork.com. You can leave me an audio message, DM, follow me on socials, just at Neil C. Hughes. But that's it. We're out of time. Time for me to hit the show floor again now, so thanks for listening as always. And I'll be back waiting in your podcast feed tomorrow with another guest. Bye for now.