00:33:01 · Scott Kupor, David Senra
But if we could actually like automate a system and figure out like how do you make it dead simple for people to get their social security checks or their retirement checks or anything like that, that has masked upside potential, but the incentive system has never allowed that. So that's part of number one, like that's part of the reason why the system screwed up is like there is zero, zero opportunity for innovation as a result, therefore you have slow and plotting and not great customer service from a lot of these organizations. [00:33:24] S0: Well, not only that, if there's zero possibility for any kind of innovation, like what kind of talent are you going to attract?
00:33:29 · Scott Kupor
[00:33:29] S1: Yeah, so here's the other side of this, right, which is then you have a performance management system that's also screwed up. So I'll give you a story. I think you and I may have talked this long time ago when we first met. Everybody gets ranked generally one through five at the end of the year in terms of their employee rating. Some organizations have a four point rating, but I should say one through five. One is the worst. Like, you definitely, like, should not be here. Five is like, you're not gonna cover off the ball. And three means, hey, like, you know what? Like, you're good. You're doing what we asked you to do. That's all fine. And and every organization, quite frankly, needs a lot of people like that. Historically, in government, 99.7% of people are a three or above, meaning literally 0.3% fall below expectations. Now in a population of 2,000,000 people- Is that even possible? It's not even mathematically possible. It's not. You have one problem, which is we don't do anything on low end accountability in the government. We're we're... I'll tell you about how we're gonna change this in a minute, but... So that's a serious problem to your point, which is look, how do I attract and retain great people when I'm sitting here, you know, busting my ass and you're like dialing it in and everyone knows you suck, like nobody actually wants to do anything about it. Like that's a terrible place for high performing people to be. No, like Yes, exactly. And then on the other end, so four and five, right, those are the top ratings mean not just you're doing your stuff, but like you're extraordinary or you're outstanding, you're doing great stuff. In the senior... Just give me an example. In, like, the most senior side of government, which is, like, 7,000 people that are, like, senior executives, something like 90% of people get ranked a four or a five, meaning, like, literally everybody's awesome.
00:34:57 · David Senra
[00:34:57] S0: Not in an organization 7,000 people.
00:34:58 · Scott Kupor
[00:34:58] S1: Yeah. Not, again, not possible, right? What it means is like we've gained the system and as a result, again, if I'm a high performer, like, you know, I wanna be a high performer and there ought to be smaller numbers of people who are high performers, and by the way, I ought to disproportionately get money for that. So when you have system where 90% of the people get ranked at the top of the class, that means the bonuses make no sense, right? I give you a thousand bucks and it has no incentive value, it has no retentive value. Instead, like we should have a system where, which was what we're doing is we've put a rule in place, is no more than 40% of the population can be at that top ranking, and 60 plus percent of the compensation pool needs to go to those 40% of the people. Now, personally, I'd like to do even more extreme than that, but like we've got to crawl before we walk and run on this stuff. But like, if you want to attract great people, you have to hold people accountable on the bottom end and you have to allow for differentiation. And then the third thing you have, by the way, just here, you got me on my soapbox is almost every promotion opportunity in government is gated by tenure. So you have to be in the job for a certain period of time, typically at least a one year minimum before I can even consider you for promotion. Now, again, like if I'm going to hire some person who's awesome in software development and they knock the cover off the ball and within six months, like they demonstrate that they're better than
00:36:10 · David Senra
[00:36:10] S0: I thought. They're essentially stuck in purgatory
00:36:12 · Scott Kupor
[00:36:12] S1: for Yeah. Six And then by the way, if you promote them, they have to wait another twelve months, right? So we're eliminating stuff like that. So these are all policy changes we're making, which is we're gonna eliminate, it's called time integrate is the name for it. But like, what we want is a merit based culture where you come in and we level you appropriately for what you can do. So one of the programs we have is called Techforce, just so you're aware, which is basically we're trying to build this elite core, you and I talked about this. This is a elite core of we're trying to bring in a thousand software engineers, AI experts, data scientists, to serve two year terms of government. We're hiring them at what's called the GS 14 level, which is pretty high, that's like the second highest individual contributor level in government. And we're hiring that way because we are actually giving them assessments that technically analyze their skillset, right? So they come in and they have to do like an actual test by a third party that is a code development test. Never before has the government done this, right? Instead, I would give you a questionnaire and you would self rate your skills. Right? You would say, a really five? Tough turns out I'm a five. You're a five. Right? You know this language, you know that language, and again, like, it's it's just... It's crazy, and there's a whole historical reason for it, which is like, there was this lawsuit about disparate impact on these exams, but but the point is like, if we have a merit based culture, we will bring people in at the right level, we will promote them at the right pace, and then I believe they will wanna stay because they will feel like they're actually able to do what they wanna do. Right now, until the changes we've made, like historically we've had a system where like it's very hard for you to get break out of the pack basically. And that's just not amenable to having a high performance culture.