Uncapped with Jack Altman
· Tobi Lutke, Jack Altman
[00:00:00] S1: It’s a no-brainer. I have a very high opinion of markets. Markets are extremely good. They will figure out what the correct clearing price for these tokens is, and right now there’s few providers and maybe there’ll be more in the future. There’s all sorts of interesting moves around distillation and so on. I think companies will know how to wield these tools within their budgets. We are actually doing a good deal of this kind of thing as well, but we are still charging ahead because frankly, we like the tokens we are buying. It’s that simple. [00:00:00] S0: I agree, and my instinct is that it should go down. But there are possible worlds where price goes up. [00:00:00] S1: I agree. Honestly, no one knows. We are 10x-ing the amount of tokens we want every year right now, and I’m sure that’s going to go up. We are 3x-ing the amount of GPUs that we are putting into the world. Those lines are not converging anywhere good at price savings. [00:00:00] S0: Given that AI coding is dominating so much, what are the biggest changes to team design? There used to be this EPD triad, and it worked a certain way. There were certain ways that roadmaps were built and reviews happened, and people would go out and talk to the customers and bring that back. What is it now? What’s the most fundamental molecule?
· Tobi Lutke, Jack Altman
[00:00:00] S1: The small team is my bet. The 3-5 people team, which, funnily enough, has always been Shopify’s bias. This is quite gratifying. The reason why we had to very often go past it now is because you just need a lot of specialized skills, at least for certain moments, on the teams. Your example is a great one: talk to the customers. It’s having someone who actually does the customer research and talks with people. What we always did is, we co-located people from the support org. We routed them all the tickets and put them on the teams, which was an amazing way to do it. Now, the agentic harness around our teams is actually routing really good summarizations of what our customers say automatically back. So that’s now available to everyone, and then everyone can do more. Everyone is a 7 out of 10 on every skill now. That’s really helpful because it allows you to make teams smaller. The thing that we are working the most and thinking the most around at Shopify… I’m big on pace. Pace has to be induced, otherwise it’s received. Parkinson’s Law is one of my most recommended books, and I have a 1970s, or ‘60s, copy of it that I give to everyone, my executives. I own many of them of the original run, because it’s so meaningful. [00:00:00] S0: And the law is basically…? [00:00:00] S1: “Work expands to the time allocated to it.” The book is 60 pages and full of these kinds of wisdoms. This is the most important one. [00:00:00] S0: So one of the most important functions of a leader is to just compress time windows.
· Jack Altman, Tobi Lutke
[00:00:00] S0: So one of the most important functions of a leader is to just compress time windows. [00:00:00] S1: Yes. To the plausible. It’s not that you just give any deadline and anything happens. This is why it’s really helpful to be very technical and understand all the tasks and skills. You can ask for something that has a 50th-percentile chance of being the right ship date. Then everyone gets to complain about the crazy founder, which is great. Do whatever venting you want. And then you do, very often, some of the best work of your careers. That’s why people actually flock to these types of companies, because you’re surrounded by the other people that you can go on such crazy journeys with. The main point here is, I run the company by the six-week review cycle, where we go through all the projects and spend the time with engineers and champions and PMs. That existed to set a pace, a pace floor, of a six-week cycle, which was faster than we instituted it. Because if you don’t do it, you are run by the quarter. The moment in a PowerPoint… First of all, first flag. Second flag is when someone uses the word H2 or H1, which means first and second half. You’re actually fucked. You actually really have to do something drastic. [00:00:00] S0: Like, what about Thursday? [00:00:00] S1: Exactly. So you do this, and now I think actually a six-week review is way too limiting. We can do so much more, and we are trying to figure out what is replacing this.
· Tobi Lutke, Jack Altman
[00:00:00] S1: Exactly. So you do this, and now I think actually a six-week review is way too limiting. We can do so much more, and we are trying to figure out what is replacing this. [00:00:00] S0: I want to talk about your customers and what AI means for them. We were talking a little bit earlier about how there’s a lot of young people right now who have fears of a permanent underclass. The idea being, you’re just entering the workforce, you don’t have any accumulated skills or credibility yet, and now you’ve got this AI thing, which in some ways is empowering, in some ways seems scary. The net is that there’s become this meme of people being afraid of ascending through the career and financial heights that they want to. You talked about how that’s not necessarily the experience your customers are feeling.
· Tobi Lutke, Jack Altman
[00:00:00] S1: No. Our customers are wonderful, and they are entrepreneurs. They are courageous people who are putting themselves out there. They build businesses. They create employment. In one way, it’s clearly a particular slice of people who would do this. But it’s actually much bigger than people think, first of all. It’s incredibly diverse. Shopify’s customers go exactly with a population map. It’s great businesses in the smallest communities. It’s point-of-sale stores in the town center of tiny little townships, as well as Alo Yoga. So it’s incredibly different, and it’s cosmopolitan. It’s big business, billion dollars of business. It’s the people who are trying to build a thing in their lunch breaks to make ends meet, or actually because they have an ambition that they want to become entrepreneurs. So what’s funny with the way the AI conversation is projected—how it’s reported on social media and so on—is it just doesn’t… We can’t access it anywhere we look. [00:00:00] S0: You’re saying Shopify’s data and experience doesn’t map to this doomer stuff. [00:00:00] S1: It absolutely doesn’t. What we hear from everyone is, “Hey, you guys fix computers.” You techies talked about computers being these incredible things that can do anything, and— [00:00:00] S0: And it was so complicated.
· Jack Altman, Tobi Lutke
[00:00:00] S0: And it was so complicated. [00:00:00] S1: And then we try this, and I don’t know what… You guys just sound unhinged. And now we can talk to it, and it just does the thing, and it’s incredible. It just works with me. I’ve expanded my business, and I’ve hired all these people now. So it fits into Shopify’s vision because we want lots and lots of small companies. By the way, 60-80%, depending on the country, of people in the economy work for small businesses. They are incredibly precious and important. [00:00:00] S0: So what should AI mean? If you’re a small business owner, you’re starting a new small company, logically, what should the change be as a result of AI from 2023 versus 2029? What’s the fundamental change?