Plum becomes one of the first FCA-authorized firms for targeted support, which could reach 23m underserved UK adults.
Chargebacks911 launches indemnification for AI-agent purchases, absorbing dispute liability so merchants and banks accept agent transactions.
Mastercard partners with MrBeast's Beast Industries on co-branded consumer and creator cards, experiences and financial education.
Plum wins FCA approval for AI targeted support
Guest interviews
Daniel Wills, senior financial adviser at Plum. Plum won FCA approval for targeted support through its investment entity Savable Limited, one of the first firms alongside Barclays and Aviva. Wills says the regime sits between generic guidance and full advice, serving the roughly 23m UK adults the FCA calls underserved. Plum will use an updated AI assistant, already used by 270,000 customers, to help those holding large cash balances consider investing, and he cites a JAMA study where a chatbot rated more empathetic than a human.
Matthew Goldman, founder and managing member of Totavi. Goldman says the US has no regulatory middle ground like targeted support, so people ask ChatGPT or Perplexity without knowing whether the answers mislead. He argues the agentic layer should own some of the risk in the new consumer-agent-merchant chain, and that chargebacks will still happen when merchants ship the wrong goods. On Mastercard and MrBeast he expects more than a logo on a card, pointing to Beep, which underwrites loans against Spotify streaming income.
Brad Wiskirchen, chief commercial officer of Chargebacks911 and CEO of Fi911. Wiskirchen says Chargebacks911 launched indemnification for purchases AI agents make on consumers' behalf, drawing on data from the 2.5m merchants and banks it has served in 15 years of dispute resolution. Agent-initiated transactions are a tiny share today but will become ubiquitous, and integration is a single pixel on a checkout page. He says providers must give consumers certainty about guardrails, since no one wants an account drained by a rogue agent.
News
Revolut launches UK personal loans. Loans run from £2,000 to £25,000 at 6.9% to 29.3%, with credit cards and mortgages planned and an initial rollout to selected customers. Moody says lending was the whole point of Revolut's long chase for a UK banking licence.
Mastercard and MrBeast sign creator card deal. Covers co-branded consumer and creator card programmes and financial education, after MrBeast bought teen fintech Step. Goldman says Mastercard, the number two network, likes to try new things, though no product or launch date has been announced.
PRA orders independent review of Revolut. The Financial Times reported that the Bank of England's Prudential Regulation Authority has ordered an independent review of Revolut's product approval processes, to test whether internal controls keep pace with its rapid expansion. Moody says she will watch what the review finds.
Halloween rivals Christmas for UK businesses. IGD research says 36% of UK shoppers plan to celebrate Halloween. Avon Valley Adventure Park near Bath takes £2m in October turnover, about a third of annual revenue, and a Bristol fancy dress shop makes half its annual turnover in October.
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